Video Team Operator
Becklar · Headquarters, KY
- On site
- Part-time
- $45,000 / year
- Headquarters, KY
Job highlights
- Monitor video alarms accurately and efficiently.
- Provide detailed customer service via ticketing.
- Utilize new software for task completion.
- Requires strong attention to detail.
- Offers training and growth opportunities.
About the role
About Becklar
Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.
Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.
Who We Are
At Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a high level of detail through our ticketing system. What makes us stand out is that at Becklar, We Care F.I.R.S.T. In other words, we care about each of our team members and subscribers, we're Fun, Innovative, we value Relationships, we give great Service, and we work together as a Team to extend Trust to those around us.
Reasons You'll Love Working Here
- Fully paid, hands-on training - we'll teach you everything you need to know for the job.
- Free mental health assistance for you and your family
- Great 401(k) retirement plan with company match
- Competitive tuition reimbursement and continued learning opportunities
- TONS of growth opportunities
- NO SALES or Surveys, just helping people and protecting property!
- A FUN team, company parties, work-life balance, weekly pay days, and more!
What You'll Do
- Process video alarm signals quickly, accurately and professionally
- Provide a high level of detail through the ticketing process
- Learn and use new software to complete multiple tasks
What We're Looking For?
- 1+ year of customer service experience strongly preferred
- Strong attention to detail is a must
- Must be able to type, write, and speak English
- Must be able to use technology efficiently for an extended amount of time
- Minimum of 16 working hours per week
- Shift (10pm-7am) but we are flexible with start and end times
Preferred Experience (but Not Required)
- 1 Year of phone customer service
- 1 Year of security experience
- Bilingual is a plus
- We are only hiring for Swings (2pm-10pm) or Graves (10pm-6am) but we are flexible on the start and end times
What’s in it for you?
At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.
Here’s a Snapshot Of What We Offer
- Competitive compensation and opportunities to share in our success
- Comprehensive health benefit plans to support you and your wellbeing
- 401(k) retirement plan with company contribution
- Inclusive parental leave designed to support all parents and caregivers
- Wellbeing and lifestyle perks to support personal growth, connection, and balance
- Generous PTO so you can recharge, give back, and take care of what matters most
EEO Statement
Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.
Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.
Key skills/competency
- Video Monitoring
- Critical Event Protection
- AI Technology
- Customer Service
- Attention to Detail
- Ticketing System
- Technology Proficiency
- Workforce Safety
- Remote Guarding
- Teamwork
Skills & topics
- Video Operator
- Monitoring Agent
- Customer Service
- Alarm Monitoring
- Security Operations
- Eyeforce
- Becklar
- Critical Event Protection
- AI Monitoring
- Technical Support
How to get hired
- Tailor your resume: Highlight your 1+ year customer service experience and strong attention to detail.
- Showcase technical skills: Emphasize your ability to use technology efficiently for extended periods.
- Prepare for shifts: Note your flexibility for Swing or Grave shifts and minimum 16 hours/week.
- Express your values: Align your application with Becklar's F.I.R.S.T. values and commitment to safety.
- Network and follow: Connect with Becklar on social media for other opportunities.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical shifts for a Video Team Operator at Becklar?
- Becklar typically hires for Swing (2pm-10pm) or Grave (10pm-6am) shifts for Video Team Operators. However, they are flexible with exact start and end times within these general windows.
- Is prior security experience required for the Video Team Operator role at Becklar?
- No, prior security experience is preferred but not required. Becklar provides fully paid, hands-on training to equip you with all the necessary skills for the role.
- What kind of customer service experience does Becklar look for in a Video Team Operator?
- Becklar strongly prefers candidates with at least 1 year of customer service experience. Experience with phone customer service is a plus, but not strictly required.
- Does Becklar offer remote work for the Video Team Operator position?
- The job description indicates Becklar is headquartered in Ogden, Utah, and discusses shifts like Swing and Grave, suggesting an on-site or hybrid work arrangement. While not explicitly stated as remote, check with the hiring manager for specifics.
- What are the core responsibilities of a Video Team Operator at Becklar?
- The primary responsibilities include processing video alarm signals quickly and accurately, providing detailed information through a ticketing system, and learning/using new software for task completion.
- What are the key qualifications for a Video Team Operator at Becklar?
- Key qualifications include a strong attention to detail, the ability to type, write, and speak English proficiently, and the capacity to use technology efficiently for extended periods. 1+ year of customer service experience is strongly preferred.
- What benefits does Becklar offer its Video Team Operators?
- Becklar offers competitive compensation, comprehensive health benefits, a 401(k) with company match, tuition reimbursement, free mental health assistance, generous PTO, and a supportive team environment.
- How can I apply for a Video Team Operator job at Becklar?
- To apply for a Video Team Operator job at Becklar, review the job description, tailor your resume to highlight relevant experience like customer service and attention to detail, and submit your application through their careers portal. You can also reach out to the hiring manager directly via email at *****@becklar.com.