Customer Experience Intern

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network. With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our Values

• We Are Challengers: We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.
• We Are United: We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
• We Care: We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

As a Customer Experience Intern, you will report to the Customer Experience Manager and handle inbound calls from potential customers, identify their needs, and recommend appropriate solutions. Your ability to engage customers and provide excellent service will be key to your success.

What You’ll Be Doing:

• Provide exceptional customer service.
• Accurately document customer interactions and general inquiries.
• Participate in regular training sessions to stay updated on product knowledge and sales techniques.
• Ensure all customer inquiries (via email or phone) are responded to in a timely manner.
• Document, track, and monitor problems to ensure timely resolution and set tasks to the appropriate priority levels.
• Content translation and documentation efforts.
• Collect and consolidate customer satisfaction data.
• Residential deactivation data validation.

Qualifications

• Currently enrolled in a college or university program in Administration, Commerce, or a related field.
• Strong interest in Customer Experience (CE), HR, or business operations.
• Good organizational and communication skills.
• Ability to work in a fast-paced, collaborative environment.
• Proactive, detail-oriented, and eager to learn.
• Bilingual (French and English) — both written and spoken.

Key skills/competency

• Customer Service
• Communication Skills
• Problem-Solving
• Documentation
• Data Analysis
• Customer Satisfaction
• Bilingualism
• Time Management
• Teamwork
• Proactiveness