Customer Service Associate
@ Be One of Us - Cooee Inc

Makati, National Capital Region, Philippines
₱300,000
On Site
Full Time
Posted 4 hours ago

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX****** @cooeeinc.com
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Job Details

About the Customer Service Associate Role

Join the dynamic team at Cooee Inc in Makati as a Customer Service Associate responsible for post-sales support, order management, and customer inquiries. This role supports our retail accounts and utilizes internal systems like Freshdesk, W3APP, and Shopify to maintain effective communication between customers, suppliers, and the warehouse.

Key Responsibilities

  • Liaise with customers for post-sales inquiries and delivery updates.
  • Handle warranty claims and coordinate with suppliers.
  • Manage administrative tasks using MS Office, spreadsheets, and CRM tools.
  • Update order statuses and maintain accurate records.
  • Support senior project managers in preparation and presentation tasks.

What We Are Looking For

This role is ideal for fresh graduates and entry-level candidates with up to 5 years of experience, who are eager to learn, solutions-driven, organized, and have strong English communication skills for phone and email support.

Key skills/competency

Customer Service, Retail Support, Order Management, Warranty, Communication, MS Office, Freshdesk, Shopify, CRM, Teamwork

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How to Get Hired at Be One of Us - Cooee Inc

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor your resume for the Customer Service Associate role.
  • Highlight Relevant Skills: Emphasize communication and MS Office proficiency.
  • Prepare for Technical Questions: Be ready to discuss CRM and order systems experience.
  • Showcase Teamwork: Demonstrate past collaborative experiences.
  • Research Cooee Inc: Understand their culture and customer service approach.

📝 Interview Preparation Advice

Technical Preparation

Practice Freshdesk and Shopify navigation.
Review MS Office and spreadsheet functions.
Familiarize with CRM tool basics.
Study order management system procedures.

Behavioral Questions

Describe a time you solved a customer problem.
Explain handling multiple customer inquiries simultaneously.
How do you prioritize customer requests?
Tell about working effectively in a team.

Frequently Asked Questions