Senior ServiceNow System Administrator
BCMC
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the Role
The Senior ServiceNow System Administrator at BCMC plays a key role in maintaining the stability and usability of the ServiceNow platform. You will perform application maintenance, manage support for incidents, and contribute to service releases through configuration tasks and features.
Responsibilities
- Manage and resolve incidents related to ServiceNow applications.
- Perform routine maintenance including performance monitoring and error remediation.
- Create and migrate Update Sets and schedule instance clones.
- Participate in ServiceNow upgrade planning and execution.
- Manage instance security, user/group access, and ACLs.
- Contribute to ServiceNow releases while adhering to internal standards and policies.
- Perform other related duties as assigned.
Qualifications
Must be a U.S. Citizen with an Active Secret clearance, and eligibility for TS/SCI and DHS Suitability. Minimum 6+ years in systems administration and 2+ years with ServiceNow implementations are required. Experience in Incident, Problem, Change Management, and Knowledge (Service Catalog) is essential.
Desired Skills & Certifications
- Experience supporting Intelligence, DoD, or DHS customers.
- Angular JS, JavaScript, and ServiceNow Development APIs experience.
- Familiarity with Web Service Integration, LDAP, Single Sign-on, and SQL.
- ServiceNow Implementation Specialist and Certified System Administrator credentials.
- ITIL Foundation v4 and DODI 8570.1-M Compliance at IAT Level I are desired.
Company Overview & Benefits
BCMC is a small business specializing in IT, Cybersecurity, IA, SOA, Big Data Management, and Program Management for Federal, State, and Local agencies. Our certifications include ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3. Benefits include an extremely competitive salary, extensive health coverage, 401k with company match, flexible spending accounts, 11 standard holidays, and 3 weeks of annual leave.
Key skills/competency
- ServiceNow
- Systems Administration
- Incident Management
- Configuration
- Security
- Platform Maintenance
- Upgrade Planning
- JavaScript
- API Integration
- Process Development
How to Get Hired at BCMC
- Customize your resume: Tailor it to highlight ServiceNow expertise.
- Research BCMC: Understand their federal contract work and certifications.
- Prepare examples: Detail past incident resolutions and upgrades.
- Practice technical Q&A: Focus on ServiceNow configurations.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background