Clinical Service Administrative Assistant

About Us

Here at Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Clinical Service Administrative Assistant provides secretarial and administrative help in a clinical setting. Is responsible for charge entry, reconciliation, scheduling, maintaining files, phone reception, customer service, and special projects. Duties require thorough knowledge of the assigned clinical department(s).

Essential Functions Of The Role

• Receives, greets, and screens visitors, patients, or calls courteously. Notifies the appropriate person, takes accurate messages, and answers routine inquiries.
• Performs various administrative tasks to prepare correspondence, meeting minutes, and patient care information. Handles specimens, reports, and department data, which may be confidential. May transcribe medical dictation notes. May process patient records, admissions, and coding/billing.
• Coordinates department schedule for procedures or patient appointments. Handles other duties related to the clinical department's daily schedule. May escort patients to rooms.
• Establishes, maintains, and updates record-keeping and filing systems. Classifies, sorts, and files correspondence, articles, reports, and other documents.
• Attends department meetings which includes taking, preparing, and distributing the minutes to appropriate personnel.
• Performs charge entry and/or reconciliation as assigned by the Supervisor or Manager.
• Maintains an appropriate level of office supplies and keeps work areas well stocked.
• Performs a variety of special projects and duties, as requested, in order to help the department's needs.
• May maintain orders and receive medical records through the chart-tracking system in accordance with established policies and procedures as required.
• May communicate with physicians, patients and healthcare staff to ensure relevant patient information is mutual with appropriate parties as required.

Key Success Factors

• Knowledge of clinical office procedures and patient confidentiality requirements.
• Able to provide consistently excellent customer service with lenity, patience and confidence.
• Able to maintain the confidentiality of delicate and confidential information obtained through the course of completing assignments.
• Social skills to interact with a wide-range of constituencies.
• Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.
• Able to communicate thoughts clearly; both verbally and in writing.
• Must be able to read, write and follow instructions and flow chart protocols.
• Able to stay calm and helpful during stress. Take reasonable steps to resolve issues.
• Able to work carefully, with a high attention to detail.
• Advanced computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.
• Proficient with MS Office suite including Word, Excel, PowerPoint.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience

Key skills/competency

• Administrative Support
• Patient Scheduling
• Customer Service
• Record Keeping
• Charge Entry
• Medical Terminology
• MS Office Suite
• Confidentiality Management
• Data Entry
• Communication Skills