Technical Product Support Specialist
@ Bayer

Hybrid
$70,000
Hybrid
Full Time
Posted 4 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXX****** @bayer.com
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Job Details

About Bayer

At Bayer we’re visionaries driven to solve the world’s toughest challenges. We work towards a world where Health for all and Hunger for none is real. Join a diverse team committed to learning and collaboration in a hybrid work model.

Role Overview

The Technical Product Support Specialist supports Level 2 technical issues for Climate FieldView and digital products in North America. You will troubleshoot, collaborate with Product and Engineering teams, facilitate training, and help generate technical documentation.

Main Responsibilities

  • Troubleshoot escalated technical issues and provide solutions.
  • Develop deep product knowledge for all digital offerings.
  • Act as product subject matter expert for Climate FieldView products.
  • Conduct seasonal training for internal support teams.
  • Collaborate with cross-functional teams and report trends.
  • Test alpha/beta products and provide evening/weekend support during peak seasons.

Key Skills/Competency

Technical Support, Troubleshooting, Product Knowledge, Training, Collaboration, Digital Agriculture, Salesforce, JIRA, Communication, Problem Solving

Qualifications

Required: Bachelor's degree in Agricultural Studies, Business, Agronomy or related field; 3+ years postgraduate experience; 1+ year in customer support; agriculture industry experience. Preferred: Experience in precision agriculture product support, mechanical skills, familiarity with Farm Management Information Systems, software support exposure, and strong interpersonal as well as technical writing skills.

Compensation & Benefits

Salary ranges between approximately $56k and $83k with additional bonus/commission opportunities, health care, vision, dental, retirement, PTO, and sick leave. The salary is based on experience, skills, location, and other relevant factors.

Application Details

If you meet the requirements, apply to join Bayer and help advance sustainable agriculture. For inquiries, contact via email at hrop_usa@bayer.com.

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How to Get Hired at Bayer

🎯 Tips for Getting Hired

  • Research Bayer's culture: Study their mission, values, and recent updates.
  • Customize your resume: Highlight support and technical skills.
  • Showcase agriculture expertise: Emphasize relevant field experience.
  • Prepare for technical interviews: Practice troubleshooting and platform testing.
  • Tailor cover letter: Mention passion for sustainable agriculture.

📝 Interview Preparation Advice

Technical Preparation

Review product troubleshooting steps.
Practice using Salesforce and JIRA.
Study digital agriculture software systems.
Prepare example scenarios for technical fixes.

Behavioral Questions

Describe a challenging technical support scenario.
Explain your teamwork in problem solving.
Share a time you adapted to change quickly.
Detail how you manage support workload.

Frequently Asked Questions