Strategic Account Manager

About the Role: Strategic Account Manager at BASF

Come create chemistry with us! Account Management at BASF revolves around the customer experience and driving profitable growth. The foundation for this is a strong team that brings specific application, industry, and market knowledge to understand diverse markets and build trusting customer relationships.

The Dispersions & Resins business of BASF develops, produces, and markets a range of high-quality resins, additives, colorants, and polymer dispersions worldwide. These raw materials are used in formulations for coatings and paints, printing and packaging products, construction coatings, pavement treatments, adhesives, cellulosics and composites, and paper manufacturing. With a comprehensive product portfolio and extensive knowledge of the industries we serve, our customers benefit from innovative and sustainable solutions to help them advance their formulations through chemistry.

We’re looking for an experienced professional to lead and coordinate all commercial activities with our Paper Coatings customers in Canada, focusing on both account retention and profitable growth. In this role, you’ll oversee key account responsibilities such as planning, strategy development, pricing negotiations, contract creation, deal closure, and forecasting—ensuring effective execution to meet targets. As the primary customer contact, you’ll work closely with Customer Support, Supply Chain, Product Management, and Technical teams to deliver on customer needs.

Key Responsibilities

• Developing and maintaining long-term business relationships with key stakeholders at respective accounts to promote our offerings, increase our share of wallet, and fulfill customer expectations.
• Creating account-specific plans that are aligned with the overall business strategy. Drive plan execution by generating, maintaining and converting sales opportunities in an effective manner and meeting financial targets (volume, sales, and margin).
• Regularly interfacing with technical and commercial representatives of the targeted customers to educate on our differentiated offerings.
• Negotiating and closing opportunities or contracts with customers and provide operational guidance.
• Engaging and coordinating with internal stakeholders (e.g., Customer Support, Supply Chain, Product Management, and Technical) to further develop the customer experience and ensure execution of account plans.
• Providing accurate sales forecasts to support efficient planning of products and services.
• Continuously supporting market intelligence gathering on both current and potential customer portfolio, competitor activities, and market solutions.

What We're Looking For

• Fluency in spoken and written French (required).
• A Bachelor’s degree in Business, Science, Engineering, or equivalent and 8 plus years serving in a commercial role or an Advanced Degree with 5 plus years of experience.
• Experience and demonstrated success delivering results for customers in the paper coatings or chemical industry.
• Ability to travel as needed (up to 50% of the time) to meet with customers.
• Excellent communication and interpersonal skills to work successfully with stakeholders from multiple backgrounds, including leadership, to understand customer needs and to work across internal functions to deliver results.
• Skill in planning longer-term approach to customer accounts and in implementing these account plans over time.
• A results-driven mindset, with strong ownership and initiative to deliver measurable business impact.

Why Join BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible.
• Highly competitive retirement savings plan with company match and investment options.
• Well-being programs that include comprehensive mental health support for you and your household family members.
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more).
• Back-up child and elder care with discount programs for families of all ages and stages.
• Mentoring and career development opportunities that allow you to share, learn, and thrive.
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens.
• Access to our BASF wine cellar, employee discounts, and much more!

Key skills/competency

• Account Management
• Sales Strategy
• Customer Relationship Management
• Business Development
• Negotiation Skills
• Market Intelligence
• Forecasting
• Paper Coatings Industry
• Chemical Industry
• Cross-functional Collaboration