Fraud Analyst
@ Barclays

Chennai, Tamil Nadu, India
₹500,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXX******* @barclays.com
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Job Details

Role Overview

The Fraud Analyst role at Barclays is designed for candidates responsible for client service and operational execution tasks. In this position, you will control risks, enhance controls, and follow defined procedures based on experience and judgment.

Key Responsibilities

  • Manage customer queries and ensure resolution to boost NPS.
  • Process transactions according to approved procedures and regulations.
  • Handle customer requests using defined scripts and escalate complex issues.
  • Release and verify funds across multiple systems as needed.
  • Identify potential loss situations and promptly escalate issues.
  • Support team management through workflow organization and quality control.
  • Prepare performance reviews and collate necessary documentation.
  • Maintain risk awareness and adhere to information security policies.

Purpose of the Role

Support the Specialist Customer Care team by providing exceptional customer service while resolving complex needs. Collaborate across teams to integrate customer care processes and improve operational efficiency.

Analyst Expectations

  • Execute tasks with operational excellence and strong customer service focus.
  • Follow defined procedures and manage personal workload efficiently.
  • Identify process improvements and escalate issues as necessary.
  • Demonstrate a clear understanding of risk, controls, and regulatory compliance.

Key Skills/Competency

  • Fraud
  • Risk Management
  • Controls
  • Compliance
  • Customer Service
  • Process Improvement
  • Query Resolution
  • Escalation
  • Reporting
  • Analytical Thinking
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How to Get Hired at Barclays

🎯 Tips for Getting Hired

  • Research Barclays culture: Understand their mission and customer focus.
  • Customize your resume: Highlight fraud analysis and risk control skills.
  • Prepare for interviews: Practice questions on regulations and process management.
  • Showcase experience: Emphasize customer service and operational execution.

📝 Interview Preparation Advice

Technical Preparation

Review transaction processing systems.
Study compliance and regulatory standards.
Practice fraud risk scenarios.
Refresh data analysis techniques.

Behavioral Questions

Describe a time you managed risk.
Explain a customer service challenge faced.
Share experience in process improvement.
Describe adapting to unexpected issues.

Frequently Asked Questions