Data Centre Technician

Data Centre Technician at Barclays

Embark on a transformative career journey as a Data Centre Technician within the Data Centre Operations team at Barclays. You will support mission-critical infrastructure that powers key services for customers and clients. Working as part of a 24/7 onsite team, you will ensure continuous operations by providing rapid response, remote hands support, and maintaining secure, well-managed data centre environments.

Role Responsibilities

In this role, you will handle hardware support tasks including break/fix, installations, moves and changes (IMAC), and basic troubleshooting at server level. You will also manage access control, monitor the data centre environment, support incident and fault resolution, and maintain accurate asset records through audits and inventory updates. While the site operates largely as a “dark” facility, your role is key in ensuring swift response to any issues and minimising operational disruption.

Key Requirements

• Experience working in a data centre or similar infrastructure environment, including structured cabling and physical infrastructure support.
• Strong knowledge of IT infrastructure and hardware platforms, including storage and SAN, Unix and Windows (Wintel) systems, networking, and Data Centre technologies.
• Experience troubleshooting and repairing server-level hardware issues.
• Understanding of incidents and/or change management processes within a technical support environment.

Highly Valued Skills

• ITIL Foundation (or higher) certification.
• CompTIA Server+ or other relevant technical certifications.
• Experience working in a 24/7 shift-based support environment.
• Familiarity with asset management and monitoring tools.

You may be assessed on key critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
• Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify root causes of hardware, software and network issues, and providing a resolution by fixing or replacing faulty hardware, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support, performing prescribed activities in a timely manner and to a high standard. This may involve responsibility for specific processes within a team, leading and supervising a team, or managing own workload and participating in broader projects as an individual contributor. All colleagues are expected to demonstrate the Barclays Values (Respect, Integrity, Service, Excellence, Stewardship) and the Barclays Mindset (Empower, Challenge, Drive).

Key Skills/Competency

• Data Centre Operations
• Hardware Support
• IT Infrastructure
• Server Troubleshooting
• Network Technologies
• Structured Cabling
• Incident Management
• Change Management
• Asset Management
• ITIL