Data Centre Operations

Data Centre Operations at Barclays

Join us at Barclays as a Data Centre Operator, where you’ll play a key role monitoring and maintaining the bank’s critical technology infrastructure, utilising expertise, control knowledge and leadership skills to safeguard sensitive data, mitigate operational risks and support the bank's technology systems.

The successful candidate will be based in our Gloucester office. This role will involve working on a 24x7 shift rotation pattern.

Purpose of the Role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

What You'll Be Doing

• Provision of technical support for the service management function to resolve more complex issues for specific clients or groups of clients.
• Develop the support model and service offering to improve service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, providing resolutions by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities, implementing automations where appropriate to maintain stability and drive efficiency.
• Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

What We’re Looking For

To be successful as a Data Centre Operator, you should have experience with:

• Good understanding of hardware platforms and IT infrastructure, including Storage and SAN components, Unix and Wintel computing platforms, and networking systems.
• Experience in troubleshooting and repairing server-level hardware issues, along with familiarity with change and incident-related processes in a technical support function.
• Excellent communication skills, with the ability to collaborate effectively across teams.

Highly Valued Skills

Some other highly valued skills may include:

• Certifications such as ITIL Foundation, CompTIA Server+, or other relevant qualifications.
• Previous experience in a 24x7 shift operation and working within data centre environments.
• Additional experience in troubleshooting hardware and cabling issues, and supporting software tools in similar infrastructure support roles.

Analyst Expectations

• Meet the needs of stakeholders/customers through specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard, impacting both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team.
• May lead and supervise a team, guiding professional development, allocating work, and coordinating resources, or manage own workload as an individual contributor, taking responsibility for system implementation within own work area and participating in broader projects.
• Execute work requirements as identified in processes and procedures, collaborating with closely related teams.
• Check work of colleagues within the team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to your work, delivering in line with relevant rules, regulation, and codes of conduct.
• Maintain and continually build an understanding of how all teams in the area contribute to broader sub-function objectives, impacting collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.
• Make judgments based on practice and previous experience, assessing the validity and applicability of similar experiences and evaluating options not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements.
• Build relationships with stakeholders/customers to identify and address their needs.

Barclays Values & Mindset

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Key skills/competency

• Data Centre Operations
• IT Infrastructure Management
• Hardware Troubleshooting
• Network Systems
• SAN Storage
• Unix/Wintel Platforms
• Incident Management
• Change Management
• 24x7 Support
• Risk Mitigation