Application Support Analyst

@ Barclays

About the Role

Join us as an Application Support Analyst at Barclays to provide technical support, troubleshoot and resolve multi-faceted issues, and ensure timely incident resolution. This role requires strong technical skills, effective communication, and a collaborative mindset.

Key Responsibilities

• Provide technical support using Service Management Tools (Service First / SNOW).
• Troubleshoot issues using COBOL, DB2, JCL and batch monitoring tools.
• Maintain and update knowledge base with detailed incident resolutions.
• Perform preventative maintenance and monitor system performance.
• Engage in risk mitigation, change management and stakeholder communication.

Skills and Experience

Experience with live job dump solving, ITIL best practices, and working in a financial institution environment is required. Familiarity with Abend-aid, IMS and mainframe operations will be a key advantage. Excellent communication skills for interacting with both technical and non-technical stakeholders are essential.

Purpose and Impact

This role is designed to effectively monitor and maintain Barclays' critical technology infrastructure while minimizing operational disruptions. You will be part of a team that drives efficiency through automation and proactive management.

Team and Leadership Expectations

Depending on the role specifics, you may lead or collaborate closely with teams, contribute to policy development, and engage in complex analysis and decision making. Barclays Values of Respect, Integrity, Service, Excellence and Stewardship guide all activities.

Location

This role will be based in the Knutsford office.

Key skills/competency

Application Support Analyst, incident resolution, troubleshooting, COBOL, DB2, JCL, ITIL, Service Management, mainframe, risk management