Fraud Investigation Support Analyst

Fraud Investigation Support Analyst

The Fraud Investigation Support Analyst plays a crucial role within BankUnited's Corporate Fraud Division, specifically in the Fraud Investigations Unit. This position is primarily responsible for the level 1 documentation and case management of external fraud investigations. These investigations encompass a broad range of fraudulent activities, including identity theft, new account fraud, check verification, missing endorsements, and general fraud monitoring, all aimed at detecting and preventing financial losses for both the bank and its customers.

The Analyst provides vital assistance to Fraud Investigators by conducting case research, performing detailed analysis, and meticulous record keeping. Responsibilities may also include general account handling functions such as determining account closures, applying holds, and enforcing restraints. A key aspect of the role involves routinely contacting customers and other bank associates to verify the legitimacy of high-risk transactions before they occur, thereby taking proactive measures to mitigate risk. Additionally, the Fraud Investigation Support Analyst may support the Fraud Investigations Team Lead and Unit Manager with report maintenance and distribution, and will act as a liaison with various business lines, financial institution partners, and law enforcement agencies. All duties must strictly adhere to bank and department operational policies and relevant regulations, including but not limited to Regulation E, CC, GG, V, the FCRA, FACT Act, Bank Secrecy Act, NACHA, and Visa Operating Rules.

Essential Duties and Responsibilities

• Investigate and manage level 1 fraud investigation cases, such as Red Flags Referrals, check verification, and endorsements, ensuring timely handling and accurate documentation with concise case summaries according to established procedures.
• Conduct thorough research, compile, save, and retrieve data essential for preparing investigative reports for assigned cases.
• Support Fraud Investigators by assisting with case research, evidence gathering, analytical tasks, and maintaining accurate records.
• Assist the Fraud Investigations Team Lead and the FI Unit Manager with report maintenance and provide necessary reports.
• Ensure that all investigations and resolutions comply with applicable laws, departmental procedures, BankUnited policy, and industry leading practices to minimize the Bank's exposure to civil litigation.
• Utilize internal and external resources to obtain forensic evidence for investigative purposes during fraud detection report reviews and case investigations.
• Stay current with emerging fraud trends and activities through networking workshops and continuous training.
• Assist with analyzing and monitoring daily reports generated by BankUnited to detect fraudulent new account activity (Business, Personal, and Online) and take appropriate action.
• Serve as branch support, offering guidance regarding unusual, suspected, or confirmed fraudulent activity.
• Perform other assigned fraud investigation functions, including placing or removing account restrictions and memos, and maintaining the Key Risk Indicator (KRI) log.

Other Job Duties

• Prioritize tasks effectively to meet deadlines and expectations with accuracy.
• Handle cases with urgency while ensuring the precision of information.
• Network and cultivate effective contacts to aid in case processing and decision-making.
• Adhere to and comply with applicable federal and state laws, regulations, and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act).
• Adhere to BankUnited policies and procedures and complete all required training.
• Identify and report suspicious activity promptly.

Education

A College Degree, preferably in Criminal Justice or Cybersecurity, or 5 or more years of work experience in a financial institution with significant financial fraud exposure.

Experience

3+ years of financial fraud experience is preferred. A strong understanding of financial transactions is required.

Knowledge, Skills And Abilities

• Working knowledge of BankUnited products, services, bank systems, and transaction types.
• Knowledge of bank regulations, including but not limited to Regulation CC, Regulation E, BSA, FCRA, and the Bank Protection Act.
• Strong verbal and written communication skills.
• Detail-oriented with strong research and problem-solving abilities.

Key skills/competency

• Fraud Detection
• Case Management
• Regulatory Compliance
• Risk Mitigation
• Financial Crime
• Identity Theft Investigation
• Transaction Monitoring
• Forensic Evidence
• Report Analysis
• Customer Communication