Senior Business Analyst - Digital Onboarding
Bank of New Zealand
Job Overview
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Job Description
Mō te Tūranga | About the Senior Business Analyst - Digital Onboarding Role at Bank of New Zealand
At Bank of New Zealand (BNZ), our focus extends beyond traditional banking, fostering an agile and energising environment. We're dedicated to creating innovative solutions under our promise: "If you can imagine a better future, let's find a way." We prioritise employee wellbeing, offer flexible working arrangements, and provide generous leave. This role offers ample opportunities for growth, continuous learning, and significant career development within a dynamic setting where no two days are alike.
This is an exceptional 12-month fixed-term opportunity for an experienced Senior Business Analyst to join our high-performing Digital Onboarding Team in Auckland. It's a hybrid role, requiring three days in the office and offering two days of flexible remote work.
Day-to-day Responsibilities
- Work as a crucial component of a project team responsible for enhancing existing systems and/or developing new systems.
- Analyse workflow to create process maps and isolate areas of potential improvement.
- Produce User Stories to communicate user requirements for both business and technology stakeholders.
- Coordinate User Acceptance Testing (UAT) to ensure the overall efficiency, functionality, and user-friendliness of system enhancements and new developments.
- Prepare material and provide training and assistance to end users following implementation.
Exciting Initiatives and Team Culture
You'll be an integral part of the Digital Onboarding team, collaborating with a fantastic group of people on our Finergo onboarding Platform. The team is engaged in amazing initiatives, offering you the chance to significantly shape how BNZ builds and delivers exceptional customer experiences. Current initiatives include application enhancements, new business processes, and comprehensive data analysis, providing a rich variety of work and opportunities for impact.
Required Skills and Competencies
- Strong ability to converse effectively with both business and technology employees across all organisational levels.
- Sound ability to analyse, isolate, and interpret complex business needs, working collaboratively with technical partners to develop appropriate solutions.
- Demonstrated strong experience with the delivery of SaaS projects as a Business Analyst, specifically with Finergo or Salesforce experience.
- Sound business requirement and User Story writing and documentation skills.
- Proficiency in data analytics.
- Strong customer service focus.
Attributes for Success
The successful Senior Business Analyst - Digital Onboarding candidate will be highly adaptable, self-motivated, and possess a strong sense of ownership to deliver successful outcomes. A collaborative spirit and a willingness to work as part of a team to achieve collective success are essential.
Key skills/competency
- Business Analysis
- Digital Onboarding
- SaaS Project Delivery
- Finergo Platform
- Salesforce CRM
- User Story Writing
- Data Analytics
- UAT Coordination
- Process Mapping
- Stakeholder Communication
How to Get Hired at Bank of New Zealand
- Research Bank of New Zealand's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their agile environment and customer-centric approach.
- Tailor your resume for digital onboarding: Highlight your experience in SaaS project delivery, Finergo/Salesforce, user story writing, and data analytics specifically for digital transformation roles at BNZ.
- Showcase your analytical and communication skills: Prepare examples demonstrating your ability to interpret business needs, create process maps, and effectively communicate with both technical and business stakeholders during the BNZ interview process.
- Emphasize adaptability and teamwork: Be ready to discuss instances where you've been self-motivated, taken ownership, and collaborated effectively in an agile project setting to deliver successful outcomes.
- Align with BNZ's "Find their way" promise: Frame your experiences and career aspirations around creating innovative solutions and improving customer experiences, reflecting Bank of New Zealand's core values.
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