Head of Tribe Tech - Payments

About the Head of Tribe Tech - Payments Role

This is an outstanding opportunity to inspire, shape and lead the technical vision for the payment change delivery tribe! The Head of Tribe Tech oversees Tribe IT and Change Delivery Governance and resources, which includes managing financials and ensuring risk compliance. This role is responsible for aligning technology initiatives with business objectives and driving digital transformation in partnership with the Head of Tribe for Payments and other delivery tribes within the Group.

Key Responsibilities

• Shape and communicate the Tribe's purpose, vision, and strategic roadmap with the Business Line Director, ensuring alignment with wider enterprise objectives.
• Lead the delivery of the Tribe's mission by defining OKRs, driving their adoption, and ensuring clarity of priorities across Squads.
• Oversee cross-Squad impacts from customer, business, and technical perspectives, embedding a customer-first culture and optimising benefits while managing risks.
• Act as Tech Custodian by defining the Tribe's technology direction, setting and evolving the Tech Roadmap, and ensuring continuous, reliable technology operations.
• Lead and manage the delivery of technology initiatives, Tribe-level ceremonies, and the performance of all technological assets.
• Collaborate with Tech Chapter Leads to build capability, develop technology professionals, and ensure effective knowledge sharing.
• Manage Tribe budgets, including change and operational spend, ensuring efficient resource allocation, value realisation, and alignment with strategic goals.
• Promote proactive risk ownership across Squads, ensuring compliance, operational resilience, and effective remediation.
• Prioritise and shape Product Roadmaps with the Head of Tribe, ensuring alignment with business value and strategic priorities.
• Oversee change, maintenance, and operations of platforms and applications within the Tribe's scope.
• Act as a key integrator across Tribes by managing dependencies, balancing trade-offs, ensuring adherence to technical standards, and aligning practices with enterprise governance.
• Foster collaboration, transparency, and a strong organisational culture rooted in Agile leadership principles.
• Remove obstacles to delivery, ensure seamless integration of solutions, and maintain visibility of the Tribe's backlog and value delivered.
• Build strong relationships with business stakeholders to understand needs, expectations, and strategic direction.
• Oversee the day-to-day management of third-party vendors to ensure they meet the organisation's technical standards, security requirements, and quality expectations, utilising Tech Chapter Leads and CoE Leads.

What will make you stand out?

The successful candidate will have senior leadership experience in delivering complex payment-system change within financial-services environments, supported by a strong record of end-to-end delivery across payments platforms, card services, clearing systems, and operational processes. Your background includes shaping technology strategy and leading large-scale system design and delivery across agile tribes, hybrid models, and traditional waterfall approaches, while managing multidisciplinary teams and driving alignment across diverse functions.

You're familiar with Agile and DevOps methodologies and demonstrate strong judgement in prioritising initiatives and aligning them with business objectives. You also bring the ability to influence strategic decisions, drive engagement, and contribute meaningfully to organisational goals through clear, collaborative leadership.

Essential Qualifications

• Qualified in Technology, business, finance or a related field.
• Professional certifications such as PMP, PRINCE2, Scrum master or Lean Six Sigma.

More About The Team

The Payment Change delivery function is a mature, experienced multi-skilled team accountable for the delivery of significant volume electronic payments change on an annual basis. Bank of Ireland is a full service Retail bank in both ROI and the UK and participates in all payment schemes. Annual scheme and regulatory requirements across the payments estate is enduring and complex in nature. Payments change is a key enabler of the IT and Digital Strategy.

Working at Bank of Ireland

This is a hybrid role, based primarily at Cabinteely Dublin. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 25 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid mat leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Inclusion & Diversity

Bank of Ireland Group is an an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce, this is supported by the development of our Employee Support Networks. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Key skills/competency

• Payments Technology Leadership
• Agile & DevOps Methodologies
• Financial Services Experience
• Digital Transformation
• Stakeholder Management
• Risk & Compliance
• Budget Management
• Technology Strategy
• Change Delivery Governance
• Vendor Management