Branch Operation and Administration Manager
Bank of China (Hong Kong) · Hong Kong SAR
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- On site
- Full-time
- HK$350,000 / year
- Hong Kong SAR
Job highlights
- Oversee branch operations and service quality.
- Achieve business targets through strategic planning.
- Optimize workflows for efficiency and cost-effectiveness.
- Manage customer relationships and resolve complaints.
- Ensure regulatory compliance and policy adherence.
About the role
Branch Operation and Administration Manager
Bank of China (Hong Kong) is seeking a motivated and experienced Branch Operation and Administration Manager to oversee daily operations and contribute to business growth.
Responsibilities
- Supervise branch operation team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services.
- Assist the Branch Manager to achieve the designated business targets through active formulation and implementation of business plans.
- Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness.
- Negotiate, coordinate and work closely with relevant internal and external parties to enhance teamwork.
- Develop long-term banking relationships with customers, identify existing and prospective customers' needs of financial services.
- Handle customers’ complaints, monitor the service quality and strive for continuous improvement.
- Monitor branch operation to ensure full compliance with the Bank's policies, related banking ordinances, and other regulatory requirements.
- Perform other duties as delegated and assigned by the management.
Requirements
- Degree holder or above, with qualifications in IIQE & HKSI.
- At least 5 years relevant experience in banking, in which at least 1 year management experience.
- Strong organizational, analytical and problem solving skills.
- Sound knowledge of banking operations and related policies, legal and regulatory requirements.
- Strong communication and interpersonal skills with good command of both spoken and written English and Chinese, including Putonghua.
- Proficient in MS office applications including Word, Excel, PowerPoint and Chinese word processing.
We offer a competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.
Key skills/competency
- Branch Operations
- Administration Management
- Banking Services
- Business Development
- Team Supervision
- Process Optimization
- Customer Relationship Management
- Regulatory Compliance
- Problem Solving
- Interpersonal Skills
Skills & topics
- Branch Operation Manager
- Administration Manager
- Banking Operations
- Financial Services
- Team Supervision
- Business Development
- Regulatory Compliance
- Customer Service
- Hong Kong
- Bank of China
How to get hired
- Tailor your resume: Highlight your 5+ years of banking experience and 1+ year of management. Emphasize skills in operations, compliance, and customer service.
- Showcase qualifications: Explicitly mention your IIQE & HKSI certifications and proficiency in English, Chinese, and Putonghua.
- Demonstrate leadership: Provide examples of how you've achieved business targets, optimized workflows, and managed teams effectively.
- Prepare for interviews: Be ready to discuss your knowledge of banking regulations, problem-solving abilities, and customer complaint handling strategies.
Technical preparation
Master banking operations and regulations.,Enhance MS Office proficiency (Word, Excel, PowerPoint).,Review IIQE & HKSI materials for interviews.,Practice Chinese word processing skills.
Behavioral questions
Describe a time you improved operational efficiency.,How do you handle customer complaints effectively?,Share an experience motivating your team to achieve targets.,How do you ensure regulatory compliance in operations?
Frequently asked questions
- What are the key qualifications for the Branch Operation and Administration Manager role at Bank of China (Hong Kong)?
- To be considered for the Branch Operation and Administration Manager position at Bank of China (Hong Kong), you'll need a degree, at least 5 years of banking experience with 1 year in management, IIQE & HKSI qualifications, strong analytical and communication skills, and proficiency in MS Office. Fluency in English, Chinese, and Putonghua is also essential.
- How can I highlight my management experience for the Branch Operation and Administration Manager position?
- For the Branch Operation and Administration Manager role, clearly state your management experience in your resume and cover letter. Use quantifiable achievements to demonstrate your success in leading teams, achieving business targets, and improving operational efficiency.
- What should I emphasize regarding banking operations knowledge for this role?
- When applying for the Branch Operation and Administration Manager position, emphasize your sound knowledge of banking operations, including relevant policies, legal frameworks, and regulatory requirements. Provide specific examples of how you've ensured compliance and improved operational processes.
- Are there specific language requirements for the Branch Operation and Administration Manager at Bank of China (Hong Kong)?
- Yes, the Branch Operation and Administration Manager role requires a good command of both spoken and written English and Chinese, including Putonghua. Ensure your application clearly reflects your language proficiencies.
- What is the application process after submitting my resume for the Branch Operation and Administration Manager role?
- After submitting your application for the Branch Operation and Administration Manager role, Bank of China (Hong Kong) will review your profile. If your application is successful, they will contact you. Otherwise, you may not hear from them within 8 weeks, and your data will be destroyed within 12 months.