Client Service Associate

About Merrill Wealth Management

Merrill Wealth Management, a prominent division of Bank of America, stands as a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions worldwide. Specializing in goals-based wealth management, Merrill guides clients through planning for retirement, education, legacy, and other life objectives with expert investment advice and guidance.

Merrill's Financial Advisors and Wealth Management Client Associates foster personal relationships, empowering clients to pursue their envisioned lives. Trust is built on transparency, with advisory teams leveraging Merrill's investment insights and Bank of America's banking convenience. Merrill is committed to an in-office culture, allowing for flexibility while maintaining specific attendance requirements.

At Merrill, diversity in thoughts, business, and among employees and clients is highly valued. The Wealth Management team comprises individuals from various backgrounds, bringing unique perspectives, ideas, and experiences to create a culture-driven, resilient, results-focused, and effective work community.

Job Description: Client Service Associate

The Client Service Associate is responsible for providing essential shared client service support to potentially multiple Financial Advisors (FAs) with both short-term and long-term coverage needs. This role is crucial in supporting enterprise strategic objectives, achieving operational excellence goals, and advocating for clients within the FA's business, with a focus on customizing solutions to meet specific needs. As the most frequent point of contact within Merrill, this associate addresses all service needs of clients.

Responsibilities

• Provides excellent client service by educating clients on all Bank of America's service and banking offerings.
• Ensures the timeliness, accuracy, and completeness of client materials and diligently follows up on all client and Financial Advisor (FA) requests.
• Assists in ensuring practices align with Bank of America's policies and procedures to support operational excellence, protect clients, and manage risk effectively.
• Identifies, deepens, and maintains client relationships by emphasizing the bank's offerings and promoting the incorporation of banking into daily practices, communicating outputs to FAs.
• Supports day-to-day team activities and needs, including covering roles during absences or seasonal increases in demand, always prioritizing a client-first mindset.

Required Qualifications

• Minimum of one year of experience working in a client servicing operations capacity or within the banking/financial industry.
• Proficient in Microsoft Word and Excel.

Desired Qualifications

• Bachelor’s Degree in a related field.
• Knowledge of investment and banking products, policies, and procedures.
• Flexible and adaptable to changing business needs and evolving job expectations.
• Strong technological skills.

Skills

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Time Management
• Organized
• Detail Oriented
• Multi-tasking

Key skills/competency

• Client Service
• Financial Services
• Wealth Management
• Operational Excellence
• Risk Management
• Account Management
• Relationship Building
• Microsoft Excel
• Oral Communication
• Time Management