Senior Business Relationship Manager

Senior Business Relationship Manager

The Senior Relationship Manager is a seasoned professional role. This position involves applying in-depth disciplinary knowledge, contributing to the development of new techniques, and improving processes and workflows for the area or function. The role requires an in-depth understanding of how various areas collectively integrate within the sub-function, and how they coordinate and contribute to the objectives of the function and the overall business. The Senior Relationship Manager will evaluate moderately complex and variable issues with substantial potential impact, where developing an approach or taking action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize, and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are essential. This role regularly assumes informal or formal leadership roles within teams and is involved in coaching and training new recruits. The individual will have a significant impact on project size, geography, etc., by influencing decisions through advice, counsel, or by facilitating services to others in their area of specialization. The work and performance of all teams in the area are directly affected by the performance of this individual.

Responsibilities:

• Calls on clients to deepen relationships and proactively owns, responds to, uncovers, and anticipates future needs, roadblocks, or risks and expectations.
• Serves as clients' contact point and is responsible for managing internal departments to address any customer service issues.
• Introduces solutions to clients in building and strengthening an effective portfolio.
• Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs.
• Works closely with the Case Manager on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met.
• Identifies cross-sell opportunities to deepen and increase share of wallet.
• Drives innovation in the solutions provided to clients and further develops business where necessary and appropriate.
• Supports Senior Relationship Managers in structuring deals that balance risk and reward.
• Maximizes client experience by proactively sharing market updates, trends, and intelligence.
• Assists Senior Relationship Manager or Team Leader in the research and identification of prospective clients.
• Networks with clients to identify avenues for new business opportunities.
• Prepares or oversees new transaction submissions & annual reviews for submission to the in-business credit lending management and independent risk department.
• Actively protects Citi’s assets and reputation by being the first line of defense from a credit risk management perspective.
• Ensures compliance with regulatory requirements and Citi's policies/guidelines at all times.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience.
• Sound knowledge of banking and investment products and processes, as well as a track record of providing sound banking and financial advice and solutions to clients.
• Demonstrates core credit skills.
• Demonstrates an intermediate level of Early Warning Detection skills.
• Demonstrates ability to close deals and proficiently manage the credit origination process, gather and maintain credit documentation, and monitor accounts.
• Demonstrates advanced understanding of accounting principles, financial modeling, and statement analysis.
• Ability to work effectively in a team setting.
• Excellent interpersonal, communication, and influencing skills.
• A self-starter, with a positive/can-do approach, embraces changes, and is bold.
• High level of energy, enthusiasm, and motivation.
• Highly focused, able to rapidly identify key priorities, and clearly communicate them.
• Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients’ needs.
• A proactive approach in looking for ways to strengthen business relationships with clients, delivering a simple, secure, and seamless client experience.
• Ability to embrace new technology and understand the role digital plays in the experience delivered for clients.
• Able to quickly adapt priorities based on the latest data insights.
• Must have a sharp business development focus and demonstrative innovative approaches.

Education:

• Bachelor’s/University degree or equivalent experience.
• Desirable experience in credit.

Job Family Group:

Commercial and Business Sales

Job Family:

Relationship Management

Time Type:

Full time

Key skills/competency:

• Relationship Management
• Business Development
• Client Relationship Management
• Financial Analysis
• Credit Analysis
• Sales
• Communication Skills
• Problem-Solving
• Risk Management
• Financial Services