Claims Manager

@ Bamboo Insurance

Job Summary

The Claims Manager at Bamboo Insurance will manage a property loss team handling moderately complex claims. This role covers water and fire damage claims with responsibilities including claim file reviews, quality assurance, and workflow oversight. It also entails hiring, training, and mentoring claim advocates to ensure accurate and efficient claim outcomes with high customer satisfaction.

Supervisory Responsibilities

Direct oversight and management of claims advocates handling moderately complex claims.

Duties/Responsibilities

• Review and evaluate claim files and open inventories.
• Train and develop team members.
• Evaluate team performance and provide timely feedback.
• Recruit, interview, hire, and train new staff.
• Oversee daily team workflow and quality assurance activities.
• Handle discipline and terminations per company policy.
• Facilitate regular file reviews to guide claim decisions.
• Perform other related duties as assigned.

Required Skills/Abilities

• Strong people management and leadership skills.
• Excellent interpersonal, written, and verbal communication.
• Ability to build rapport and trust with team members.
• Effective planning and prioritization of activities.
• Proficiency with Microsoft Office and standard office technology.
• Expertise in property claims management with complex coverage investigations.
• Ability to assess damages and manage temporary living claims.
• Proactive problem-solving and team collaboration.

Required Education And Experience

Bachelor’s degree in a related field or equivalent experience plus a minimum of 3 years of property claims supervisory experience with at least four direct reports. Current California adjuster license or the ability to obtain one within 90 days.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Other

Overnight travel may be required.

Compensation

Starting at $120,000 annually, with candidate skills, experience, and abilities considered for final offer.

Key skills/competency

• claims management
• property claims
• staff development
• team leadership
• quality assurance
• fraud investigation
• workflow oversight
• risk assessment
• customer satisfaction
• Microsoft Office