Sr. Director, Clinical Operations

Summary

Bamboo Health is home to a team of compassionate clinicians dedicated to improving access to care for individuals with the greatest need. We are seeking a highly motivated, full-time Sr. Director, Clinical Operations to help transform how people access and experience health care.

In this role, you will lead the development, implementation, and ongoing operations of Bamboo’s clinical service model—integrating behavioral health into physical health during critical care transitions. This model focuses on engaging, assessing, and building trust with individuals experiencing mental health and substance use disorders, and navigating them to appropriate behavioral health, primary care, and social services.

You will operate within a team-based care model, driving outcomes that matter to individuals, providers, and payer partners, while scaling a high-impact, sustainable clinical operation.

What You’ll Do

Clinical Operations & Execution

• Lead the implementation and ongoing operation of a scalable clinical service model supporting individuals with mental health conditions, substance use disorders (diagnosed and undiagnosed), and unmet social service needs.
• Accelerate service maturity by applying best practices in engagement, assessment, and care navigation for hard-to-reach and vulnerable populations.
• Monitor and manage key performance indicators to measure impact, quality, and operational success.
• Use operational and financial data to continuously refine workflows, staffing models, and service delivery.
• Incorporate customer feedback and evolving customer needs to improve service effectiveness and outcomes.
• Ensure consistent achievement of customer engagement and navigation targets in support of Bamboo Health’s mission.
• Oversee the implementation and optimization of technology platforms used by the clinical team.
• Manage day-to-day clinical operations, including credentialing, licensing, hiring, staffing, and regulatory and legal compliance.
• Provide regular, transparent updates to leadership on service performance, progress, risks, and blockers.

Strategy & Growth

• Partner with executive leadership to define and execute the vision for best-in-class clinical operations.
• Collaborate cross-functionally with product, engineering, and other Bamboo stakeholders to scale comprehensive care navigation aligned with company growth objectives.

What You Need

Necessary qualifications

• 12+ years of experience in healthcare operations, including contact center operations within a health plan or provider setting, with a focus on outreach and engagement.
• Clinical degree or license (e.g., nursing, social work) strongly preferred.
• Proven experience building, leading, or operating a care coordination, care management, or case management program (virtual and/or in-person), ideally in a fast-growth environment.
• Experience partnering closely with product management and engineering teams to deploy technology solutions that support clinical workflows.
• Strong judgment, analytical thinking, and creativity in solving complex and ambiguous problems.
• Executive presence with the ability to influence and collaborate across clinical, technical, and executive audiences.
• Ability to operate effectively in fast-paced, evolving environments while driving results.
• Excellent written and verbal communication skills.
• Hands-on leadership style with the ability to build, scale, and lead high-performing teams.
• Deep empathy and a strong commitment to reducing barriers to behavioral health and social services for underserved populations.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically for work.

Key skills/competency

• Clinical Operations Leadership
• Care Coordination & Navigation
• Behavioral Health Integration
• Substance Use Disorder Support
• KPI Monitoring & Management
• Regulatory Compliance
• Team Building & Scaling
• Cross-functional Collaboration
• Healthcare Technology Optimization
• Strategic Planning & Execution