Customer Technical Service Engineer
Ball Corporation · United States
- Hybrid
- Full-time
- $90,000 / year
- United States
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Job highlights
- Support customers with technical quality assurance.
- Collaborate on new product development initiatives.
- Manage quality issues and customer complaints.
- Conduct facility audits and provide recommendations.
- Engage in quality engineering and system improvements.
About the role
About Ball Corporation
At Ball, integrity and trust are the foundation of who we are. Guided by our core values—"We Care. We Work. We Win.”—we create a culture where every voice matters, and every idea drives progress. Together with our global employees, customers, and partners, we’re turning bold sustainability goals into reality and shaping a future we can all be proud of. Create a new future. Apply Today.Position Overview
As the Customer Technical Service (CTS) Engineer, you are a key member of the Quality Technical Services Team, reporting to the Senior Manager, CTS. You will contribute to the success of Ball by providing technical and customer support for the quality assurance function, as directed, with an all-inclusive technical support service focus to our customers.Your Key Areas Of Responsibility Include
- Support New Product Development: Assist in the development and introduction of new products for Ball and its customers by collaborating with cross-functional teams and integrating customer feedback into product designs.
- Lead Technical Improvement Initiatives: Oversee the planning and execution of technical improvements agreed upon between customers and Ball, ensuring effective implementation and tracking performance metrics.
- Coordinate Filling Line Trials: Plan and manage filling line trials at customer sites to evaluate the performance of new or modified Ball products, including data collection, analysis, and reporting.
- Manage Quality Issues and Customer Complaints: Serve as the primary contact for customers regarding quality issues, conduct site visits as necessary, and collaborate with Ball manufacturing plants to review and resolve complaints.
- Respond to Quality Concerns: Provide timely and detailed responses to customers on the causes of quality issues and actions taken by Ball to address them, ensuring customer satisfaction and trust.
- Conduct Audits of Customer Facilities: Perform audits of customer filling facilities and warehouses to identify potential issues affecting filling speed, can/ends damage, and seam quality, and recommend corrective actions.
- Facilitate Cross-Departmental Collaboration: Ensure effective interaction and collaboration with various departments within Ball to support quality initiatives and continuous improvement efforts.
- Perform Quality Engineering Activities: Engage in quality engineering tasks such as root cause analysis, implementation of corrective actions for process-related concerns, and participation in continuous improvement activities (DMAIC, 5S, Kaizen).
- Develop and Review Quality Assurance Policies: Assist in the creation, review, and standardization of quality assurance policies, procedures, and equipment across existing and new plants to maintain consistent quality standards.
- Maintain and Enhance the Quality Management System: Help establish, maintain, and continuously improve the quality management system, including conducting audits, creating audit reports, and implementing corrective and preventive actions to ensure system effectiveness. Help develop and implement BOE within the CTS quality function as well as maintain customer AQL, KPI reporting, and quality manual compliance.
Required Skills And Experience
- Bachelors degree in Engineering, Food Safety or other science-related discipline or equivalent combination of relevant experience and education.
- Minimum 3 years of experience in quality or quality-related manufacturing environment.
- Efficient, concise communication, relationship building and facilitation skills.
- Working knowledge of: Engineering principles, practices, terminology, and procedures. Quality assurance principles (Root Cause Analysis, etc.). Lean Manufacturing Principles (8D, A3 Process, RCA)
Preferred Skills And Experience
- ASQ Six Sigma Black Belt or ASQ Quality Engineer certification.
- Experience in a manufacturing laboratory environment.
- Ball Operation Experience (BOE) Quality Pillar as well as other pillars
Compensation & Benefits
Expected Hiring Salary Range: $75,400 - $105,290. This role will be eligible to participate in the annual incentive compensation plan. This position is eligible to be REMOTE in the U.S., with a home base within a 50-mile radius of a major airport, due to travel (up to 50%) requirements.Key skills/competency
Customer Technical Service, Quality Assurance, Engineering, New Product Development, Technical Support, Root Cause Analysis, Lean Manufacturing, Quality Management System, Audits, Customer Complaints, Six Sigma, Quality Engineering.Skills & topics
- Customer Technical Service Engineer
- Quality Assurance
- Engineering
- Manufacturing
- Technical Support
- Root Cause Analysis
- Lean Manufacturing
- Quality Management
- Customer Service
- Ball Corporation
How to get hired
- Tailor your resume: Highlight your engineering, quality assurance, and customer support experience, quantifying achievements where possible.
- Showcase relevant skills: Emphasize your knowledge of root cause analysis, lean manufacturing principles, and quality management systems.
- Address the requirements: Clearly demonstrate your Bachelor's degree in a relevant field and 3+ years of manufacturing quality experience.
- Prepare for technical questions: Be ready to discuss engineering principles, quality assurance practices, and specific methodologies like 8D or A3.
- Demonstrate customer focus: Articulate your experience in customer communication, issue resolution, and site visits.
Technical preparation
Review engineering principles and quality assurance.,Study root cause analysis methodologies.,Familiarize with lean manufacturing concepts.,Understand quality management systems.
Behavioral questions
Describe a complex quality issue you resolved.,How do you build relationships with customers?,Explain how you manage multiple priorities.,Give an example of cross-departmental collaboration.
Frequently asked questions
- What are the key responsibilities of a Customer Technical Service Engineer at Ball Corporation?
- The Customer Technical Service Engineer at Ball Corporation is responsible for providing technical and customer support for quality assurance. This includes assisting with new product development, leading technical improvement initiatives, coordinating filling line trials, managing quality issues and customer complaints, conducting facility audits, and performing quality engineering activities.
- What qualifications are required for the Customer Technical Service Engineer role at Ball Corporation?
- Candidates should have a Bachelor's degree in Engineering, Food Safety, or a related science discipline, or an equivalent combination of experience and education. A minimum of 3 years of experience in a quality or quality-related manufacturing environment is also required. Strong communication, relationship-building, and facilitation skills are essential, along with working knowledge of engineering principles, quality assurance, and lean manufacturing.
- Is the Customer Technical Service Engineer position at Ball Corporation remote?
- Yes, this position is eligible to be remote in the U.S. However, it requires a home base within a 50-mile radius of a major airport due to significant travel requirements (up to 50%).
- What is the expected salary range for the Customer Technical Service Engineer at Ball Corporation?
- The expected hiring salary range for this position is $75,400 to $105,290 annually. The final salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and market data.
- What preferred qualifications would make a candidate stand out for the Customer Technical Service Engineer role at Ball Corporation?
- Preferred qualifications include an ASQ Six Sigma Black Belt or ASQ Quality Engineer certification, experience in a manufacturing laboratory environment, and familiarity with Ball Operation Experience (BOE) Quality Pillar.
- How does Ball Corporation support diversity and inclusion in its hiring process for the Customer Technical Service Engineer role?
- Ball Corporation is an Equal Opportunity Employer that actively encourages applications from all qualified individuals. They do not discriminate based on race, color, religion, creed, national origin, sex, sexual orientation, gender identity, disability, veteran status, age, or any other protected characteristic.