Technical Customer Success Manager (F/H)
Baker Hughes · Dardilly, Auvergne-Rhône-Alpes, France
- On site
- Full-time
- $95,000 / year
- Dardilly, Auvergne-Rhône-Alpes, France
Job highlights
- Manage customer relationships for software solutions.
- Drive adoption, value, retention, and loyalty.
- Provide post-sales expertise and support.
- Collaborate on digital transformation initiatives.
- Identify upsell/cross-sell opportunities.
About the role
About Baker Hughes
At Baker Hughes, we are transforming the future of energy. With presence in over 120 countries, we develop and deploy cutting-edge technologies and services to advance energy. For over a century, our inventions have been revolutionizing energy. Today, we bring our expertise to make oil and gas safer, cleaner and more efficient.
Collaborate with the best
As a Technical Customer Success Manager (F/H), you will establish and develop our customer relationships to promote adoption, value creation, retention and loyalty around our Cordant software solutions. You will be the primary point of contact for customer requests and will escalate issues as needed.
Key Responsibilities:
- Provide expertise to ensure customer success and sustainable growth throughout the post-sales cycle: training, support, professional services, technical support, results achievement, retention, expansion, and customer advocacy.
- Manage the installed base of System 1™, long-term service agreements, and the digital transformation of our customers in the oil & gas, energy production, and industrial markets.
- Ensure understanding of our customers' organizational and IT strategies, as well as their business objectives.
- Build and maintain strong, lasting relationships with key stakeholders. Gather their feedback and represent their interests internally to influence product development and guide customers through implementation and integration to ensure optimal onboarding from day one.
- Foster product usage and adoption by informing customers about its features and best practices.
- Identify upsell and cross-sell opportunities in collaboration with solution architects and the sales team.
- Collaborate with customers to highlight their successes (case studies, webinars, conferences, etc.).
- Monitor customer performance indicators, usage data, and anticipate risks, ensuring timely contract renewals and maintaining a high retention rate.
Fuel your passion
To succeed in this role, you must have:
- A Bachelor's degree from an accredited university or college (or a High School Diploma / GED with several years of experience in engineering/technology).
- Expertise in asset management, reliability, and maintenance.
- Experience with System 1™, similar vibration diagnostic software, or an APM solution.
- Experience in building strong customer relationships and advocating for their interests/success.
- Problem-solving abilities through solution development.
- Strong oral and written communication skills in French and English.
- Ability and willingness to travel frequently in Europe and internationally (approximately 60%).
Work in a way that works for you
We recognize that everyone is different and the way in which people want to work and be valued for their contributions is different for everyone too. At Baker Hughes, we are therefore opening to discuss working flexibly. This means we will consider all types of flexible working arrangements – in practice this might mean different shift patterns to agreed working hours or a blend of working from home and in the office.
Working with us
Our employees are the heart of what we do at Baker Hughes. We know we are at our best when all our employees are developing, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our people, train and reward talent, and form leaders at all levels to bring out the best in everyone.
We work for you
Our inventions have been revolutionizing energy for over a century. But to continue to advance tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contribution.
About Us
With operations in over 120 countries, we provide better solutions to our customers and richer opportunities to our people. As a leading energy sector partner, we are committed to achieving net-zero carbon emissions by 2050 and are always looking for the right people to help us achieve this. People as passionate as we are about making energy safer, cleaner and more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company with global reach and exciting services and customers? Join us and grow with a team of people who will energize and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Key skills/competency
- Technical Customer Success Manager
- Customer Relationship Management
- Software Adoption
- Value Creation
- Customer Retention
- Customer Loyalty
- Post-Sales Support
- Technical Support
- System 1™ Software
- Asset Management
Skills & topics
- Technical Customer Success Manager
- Customer Success
- Account Management
- Software Solutions
- Energy Technology
- Oil and Gas
- Customer Support
- Relationship Management
- System 1
- Baker Hughes
How to get hired
- Tailor your resume: Highlight experience with asset management, reliability, maintenance, and System 1™ software. Emphasize customer relationship building and problem-solving skills.
- Craft a compelling cover letter: Clearly articulate how your technical expertise and customer-centric approach align with Baker Hughes' energy technology solutions and goals.
- Prepare for technical questions: Be ready to discuss your experience with APM solutions, diagnostic software, and strategies for ensuring customer success in the oil & gas or energy production sectors.
- Showcase communication skills: Demonstrate fluency in both French and English, and be prepared to provide examples of how you've effectively communicated complex technical information to clients.
- Highlight international experience: If applicable, emphasize your experience with frequent travel and working in diverse international environments, especially within Europe.
Technical preparation
Behavioral questions
Frequently asked questions
- What is Baker Hughes looking for in a Technical Customer Success Manager candidate?
- Baker Hughes seeks a candidate with a Bachelor's degree (or equivalent experience) and proven expertise in asset management, reliability, and maintenance. Experience with System 1™ software or similar APM solutions is crucial, along with a strong track record in building customer relationships and advocating for their success. Excellent communication skills in French and English, and a willingness to travel internationally are also required.
- What kind of software experience is relevant for this Technical Customer Success Manager role at Baker Hughes?
- Experience with System 1™ software is highly preferred. Additionally, experience with similar vibration diagnostic software or any Asset Performance Management (APM) solution would be beneficial for this Technical Customer Success Manager position.
- What are the key responsibilities of a Technical Customer Success Manager at Baker Hughes?
- The Technical Customer Success Manager is responsible for establishing and developing customer relationships to promote adoption, value creation, retention, and loyalty for Cordant software solutions. This includes providing post-sales expertise, managing installed bases, supporting digital transformation, gathering customer feedback, influencing product development, and driving upsell/cross-sell opportunities.
- What is the expected travel frequency for the Technical Customer Success Manager position at Baker Hughes?
- The role requires the ability and willingness to travel frequently in Europe and internationally, estimated at approximately 60% of the time.
- How does Baker Hughes support employee development for Technical Customer Success Managers?
- Baker Hughes invests in employee health and well-being, trains and rewards talent, and develops leaders at all levels. They aim to ensure all employees are developing, engaged, and able to bring their authentic selves to work.
- What industry sectors does this Technical Customer Success Manager role primarily serve?
- This role primarily serves customers in the oil & gas, energy production, and industrial markets, managing their digital transformation and software solutions like System 1™.
- What does Baker Hughes do to ensure customer success with their software solutions?
- Baker Hughes ensures customer success by providing comprehensive post-sales support, including training, professional services, technical support, and ongoing guidance. They focus on helping customers achieve their business objectives, maximize value from the software, and build long-term loyalty.