Assistant Manager, Debt Management Services
Bajaj Finserv
Job Overview
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Job Description
About the Role: Assistant Manager, Debt Management Services
The Assistant Manager, Debt Management Services at Bajaj Finserv will be based in Bengaluru - Residency Road. This role is crucial for achieving Debt Management Services targets for the assigned branch, focusing on meeting PI (Performance Indicator) targets. A significant part of the responsibility involves continuous monitoring of Debt Management Services agencies and in-house collectors to prevent fraudulent practices and mitigate losses.
Key responsibilities include:
- Achieve collections target by actively engaging with customers and agencies.
- Monitor performance against established parameters and provide consistent updates.
- Ensure strict adherence to legal guidelines during product repossession processes.
- Maintain comprehensive and accurate records of all customer interactions and transactions.
- Generate and submit regular reports detailing collection activities and performance metrics.
- Promptly and effectively handle escalations to ensure timely issue resolution.
- Manage Daily Risk Report (DRR) on a daily basis.
- Develop and implement strategic initiatives to enhance collection rates.
- Track cases individually to ensure effective resolution.
- Achieve resolution as per Annual Operating Plan (AOP) within agreed timelines.
- Manage portfolio effectively to optimize debt recovery.
- Implement robust debt collection strategies.
- Work towards achieving set targets consistently.
- Ensure full compliance with all relevant regulatory guidelines.
- Conduct thorough reporting and analysis of collection data.
- Implement effective risk management practices within the collections framework.
- Provide team leadership and guidance to collectors.
- Manage vendor relationships and performance.
- Coordinate seamlessly with both internal and external clients to facilitate collections.
The ideal candidate will possess the drive to meet challenging targets, a keen eye for detail in monitoring operations, and strong leadership capabilities to guide teams and manage vendors effectively, all while upholding strict legal and regulatory compliance.
Key skills/competency
- Debt Collection
- Target Achievement
- Risk Management
- Regulatory Compliance
- Portfolio Management
- Vendor Management
- Customer Interaction
- Data Reporting
- Strategy Implementation
- Team Leadership
How to Get Hired at Bajaj Finserv
- Research Bajaj Finserv's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Tailor your resume to highlight experience in debt management, target achievement, and regulatory compliance specific to Bajaj Finserv's needs.
- Prepare for behavioral interviews: Practice answering questions about conflict resolution, target achievement, and ethical considerations in debt collection, demonstrating your alignment with Bajaj Finserv's standards.
- Showcase industry knowledge: Be ready to discuss current trends in debt management, risk assessment, and financial regulations relevant to Bajaj Finserv and the Indian market.
- Highlight problem-solving skills: Be prepared to discuss specific examples where you've resolved complex collection issues or improved processes, crucial for an Assistant Manager role at Bajaj Finserv.
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