Assistant Manager - Debt Management Services - Consumer
Bajaj Finserv · Gurugram, Haryana, India
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- On site
- Full-time
- ₹800,000 / year
- Gurugram, Haryana, India
Job highlights
- Manage debt recovery and collections.
- Achieve collection targets through customer visits.
- Ensure legal compliance in product repossession.
- Develop strategies to improve collection rates.
- Lead teams and manage vendors effectively.
About the role
Assistant Manager Debt Management Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.
Duties and Responsibilities
- Achieve collections target by visiting customers/agency.
- Monitor performance against set parameters and provide regular updates.
- Ensure legal guidelines are complied with while repossessing products.
- Maintain accurate records of customer interactions and transactions.
- Provide regular reports on collection activities and performance.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management
- Develop and implement strategies to improve collection rates.
- Case to Case tracking
- Resolution at per AOP with in agreed timelines
- Portfolio Management
- Debt Collection Strategy
- Target Achievement
- Regulatory Compliance
- Reporting and Analysis
- Risk Management
- Team Leadership
- Vendor Management
- Co-ordinating with internal and external clients
Required Qualifications and Experience
- Achieve collections target by visiting customers/agency.
- Monitor performance against set parameters and provide regular updates.
- Ensure legal guidelines are complied with while repossessing products.
- Maintain accurate records of customer interactions and transactions.
- Provide regular reports on collection activities and performance.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management
- Develop and implement strategies to improve collection rates.
- Case to Case tracking
- Resolution at per AOP with in agreed timelines
- Portfolio Management
- Debt Collection Strategy
- Target Achievement
- Regulatory Compliance
- Reporting and Analysis
- Risk Management
- Team Leadership
- Vendor Management
- Co-ordinating with internal and external clients
Key skills/competency
- Debt Management
- Collections
- Portfolio Management
- Risk Management
- Regulatory Compliance
- Team Leadership
- Reporting and Analysis
- Debt Collection Strategy
- Target Achievement
- Vendor Management
Skills & topics
- Debt Management
- Collections
- Consumer Finance
- Assistant Manager
- Gurugram Jobs
- Financial Services
- Credit Management
- Portfolio Management
- Risk Management
- Bajaj Finserv
How to get hired
- Tailor your resume: Highlight debt collection, portfolio management, and team leadership experience relevant to Bajaj Finserv.
- Quantify achievements: Use numbers to demonstrate success in meeting collection targets and improving rates.
- Prepare for interviews: Practice discussing your debt collection strategies and risk management approaches.
- Understand the industry: Research Bajaj Finserv's role in consumer finance and debt management.
- Follow up professionally: Send a thank-you note after interviews to reiterate interest and qualifications.
Technical preparation
Understand debt collection laws and regulations.,Familiarize with CRM and collection software.,Practice portfolio analysis techniques.,Develop negotiation and conflict resolution skills.
Behavioral questions
Describe a challenging collection case you resolved.,How do you motivate a team to meet targets?,How do you handle difficult customer interactions?,Explain your strategy for improving collection rates.
Frequently asked questions
- What are the key responsibilities for an Assistant Manager - Debt Management at Bajaj Finserv?
- The Assistant Manager will be responsible for managing and coordinating the recovery of overdue payments, achieving collection targets, ensuring legal compliance during repossession, maintaining customer records, and developing strategies to improve collection rates at Bajaj Finserv.
- What qualifications are needed for the Debt Management Specialist role at Bajaj Finserv?
- The role requires a proven ability to achieve collection targets, monitor performance, ensure legal compliance, maintain accurate records, handle escalations, manage daily risk reports, and develop effective debt collection strategies. Experience in portfolio management and team leadership is also crucial for this position at Bajaj Finserv.
- How does Bajaj Finserv approach debt collection and recovery?
- Bajaj Finserv emphasizes achieving collection targets through customer visits and agency coordination, while strictly adhering to legal guidelines for repossession. They focus on developing and implementing effective debt collection strategies, regular reporting, and risk management to ensure efficient recovery of overdue payments.
- What kind of reporting and analysis is expected in this role at Bajaj Finserv?
- The Assistant Manager is expected to provide regular reports on collection activities and performance, manage daily risk reports (DRR), and conduct analysis to support debt collection strategies. This ensures transparency and aids in identifying areas for improvement at Bajaj Finserv.
- Can you explain the 'Portfolio Management' aspect of the Assistant Manager - Debt Management role at Bajaj Finserv?
- Portfolio Management in this role involves overseeing the entire portfolio of loans or credit accounts with overdue payments. It includes tracking cases, ensuring timely resolution as per agreed timelines, and implementing strategies to manage and optimize the recovery process for Bajaj Finserv.