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Technical Support Analyst

BairesDev

HybridHybrid

Original Job Summary

About BairesDev

At BairesDev®, we've been leading the way in technology projects for over 15 years. Our diverse team of 4,000+ top tech talents work remotely, delivering cutting-edge solutions for giants like Google and innovative startups in Silicon Valley.

Technical Support Analyst Role

As a Technical Support Analyst, you will resolve technical issues, collaborate with team members, and contribute to quality customer service while developing your technical expertise.

  • Provide technical support and troubleshooting for system issues.
  • Assist in incident resolution and collaborate with technical teams.
  • Document technical issues and maintain knowledge base articles.
  • Support senior staff in complex problem resolution.
  • Monitor support tickets and ensure timely responses.
  • Contribute to improving support processes and procedures.

Requirements

  • 3+ years of experience in technical support or related roles.
  • Knowledge of operating systems, networks, and applications.
  • Experience with ticketing systems and support tools.
  • Good problem-solving and analytical skills.
  • Effective communication and customer service focus.
  • Advanced level of English.

Benefits & Work Environment

  • 100% remote work from anywhere.
  • Excellent compensation in USD or local currency.
  • Hardware and software setup provided for remote work.
  • Flexible hours to create your own schedule.
  • Paid parental leaves, vacations, and national holidays.
  • Innovative and multicultural environment with mentorship and growth opportunities.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Incident Resolution
  • Documentation
  • Customer Service
  • Operating Systems
  • Networking
  • Ticketing Systems
  • Analytical Skills
  • Communication

How to Get Hired at BairesDev

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical support experiences.
  • Review job requirements: Emphasize troubleshooting skills.
  • Research BairesDev: Understand company mission and culture.
  • Prepare for interviews: Practice technical and scenario questions.

📝 Interview Preparation Advice

Technical Preparation

Review common troubleshooting scenarios.
Refresh knowledge on operating systems.
Practice using ticketing and support tools.
Study network and application fundamentals.

Behavioral Questions

Describe a challenging support case handled.
Explain effective communication with team members.
Share a time of quick problem resolution.
Discuss managing multiple support tickets.