Technical Support Analyst
@ BairesDev

Hybrid
$90,000
Hybrid
Full Time
Posted 24 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXXXX XXXXXX******* @bairesdev.com
Recommended after applying

Job Details

About BairesDev

At BairesDev, we have been leading technology projects for over 15 years, delivering cutting-edge solutions to giants like Google and innovative startups in Silicon Valley. Our team of over 4,000 top tech professionals works remotely and drives significant global impact.

Role Overview: Technical Support Analyst

As a Technical Support Analyst, you will provide technical assistance and help resolve issues. You will collaborate with team members, support solution implementation, and ensure quality customer service while developing your technical expertise.

What You'll Do

  • Provide technical support and troubleshoot system issues.
  • Assist in incident resolution with technical teams.
  • Document technical issues and create knowledge base articles.
  • Support senior staff in resolving complex problems.
  • Monitor support tickets for timely responses.
  • Contribute to improving support processes.

What We Are Looking For

  • 3+ years of experience in technical support or related roles.
  • Knowledge of operating systems, networks, and applications.
  • Experience with ticketing systems and support tools.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Advanced level of English.

How We Make Your Work and Life Easier

  • 100% remote work from anywhere.
  • Excellent compensation in USD or local currency.
  • Complete hardware and software setup for home office.
  • Flexible hours to create your own schedule.
  • Paid parental leave, vacations, and national holidays.
  • Innovative, multicultural work environment with global talent.
  • Supportive environment with mentorship, promotions, and diverse growth opportunities.

Key Skills/Competency

  • Technical Support
  • Troubleshooting
  • Incident Resolution
  • Customer Service
  • Documentation
  • Communication
  • Analytical Skills
  • Ticketing Systems
  • Operating Systems
  • Remote Work
Apply without a personalized resume

How to Get Hired at BairesDev

🎯 Tips for Getting Hired

  • Research BairesDev's culture: Understand their global tech projects and remote work benefits.
  • Customize your resume: Tailor it to highlight technical support skills.
  • Showcase troubleshooting: Emphasize real-world problem resolution experiences.
  • Prepare for remote interviews: Practice clear communication and technical demonstrations.

📝 Interview Preparation Advice

Technical Preparation

Review operating systems fundamentals.
Practice network troubleshooting exercises.
Study ticketing system procedures.
Refresh documentation and logging skills.

Behavioral Questions

Describe a time you solved complex issues.
Explain your teamwork in remote settings.
Discuss how you handle stressful situations.
Share experiences with customer conflict resolution.

Frequently Asked Questions