Technical Support Analyst

About BairesDev

At BairesDev, we have been leading technology projects for over 15 years, delivering cutting-edge solutions to giants like Google and innovative startups in Silicon Valley. Our team of over 4,000 top tech professionals works remotely and drives significant global impact.

Role Overview: Technical Support Analyst

As a Technical Support Analyst, you will provide technical assistance and help resolve issues. You will collaborate with team members, support solution implementation, and ensure quality customer service while developing your technical expertise.

What You'll Do

• Provide technical support and troubleshoot system issues.
• Assist in incident resolution with technical teams.
• Document technical issues and create knowledge base articles.
• Support senior staff in resolving complex problems.
• Monitor support tickets for timely responses.
• Contribute to improving support processes.

What We Are Looking For

• 3+ years of experience in technical support or related roles.
• Knowledge of operating systems, networks, and applications.
• Experience with ticketing systems and support tools.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Advanced level of English.

How We Make Your Work and Life Easier

• 100% remote work from anywhere.
• Excellent compensation in USD or local currency.
• Complete hardware and software setup for home office.
• Flexible hours to create your own schedule.
• Paid parental leave, vacations, and national holidays.
• Innovative, multicultural work environment with global talent.
• Supportive environment with mentorship, promotions, and diverse growth opportunities.

Key Skills/Competency

• Technical Support
• Troubleshooting
• Incident Resolution
• Customer Service
• Documentation
• Communication
• Analytical Skills
• Ticketing Systems
• Operating Systems
• Remote Work