Java Technical Support Lead

Java Technical Support Lead at BairesDev

At BairesDev®, we've been leading the way in technology projects for over 15 years, delivering cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse team of over 4,000 members, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

We are seeking a Java Technical Support Lead to manage our Incident Response Team and oversee all support operations. In this leadership role, you will be responsible for building, coaching, and directing a team of technical support engineers while establishing best practices for incident response and management. You'll develop strategies for handling our event-driven architecture, implement effective incident management workflows, and collaborate with leadership to ensure operational excellence. This position requires strong technical expertise combined with team leadership capabilities to maintain high service reliability.

What You'll Do:

• Build, lead, and develop a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
• Establish and enforce incident response protocols and escalation procedures.
• Oversee critical incident management and personally handle high-severity issues when needed.
• Define and implement root cause analysis methodologies and follow-up processes.
• Lead strategic initiatives to improve system reliability and reduce incident frequency.
• Collaborate with development, operations, and product teams to enhance service quality.
• Design and optimize support tooling and automation to increase team efficiency.
• Report on key metrics and trends to management, providing insights and recommendations.
• Cultivate a culture of knowledge sharing and continuous improvement.
• Manage on-call schedules and ensure appropriate coverage for all support hours.

What We're Looking For:

• 5+ years of experience in Java development and technical support.
• 5+ years of experience as a Support Engineer in on-call teams.
• Proven ability to build and lead high-performing technical teams.
• Deep understanding of event-driven architecture and distributed systems.
• Expertise in incident response frameworks and root cause analysis methodologies.
• Strong experience working with RESTful APIs in production environments.
• Experience establishing support processes and incident management workflows.
• Strong prioritization and decision-making skills, especially during critical incidents.
• Excellent communication abilities across technical and non-technical stakeholders.
• Advanced level of English.

Nice to Have:

• Experience with GraphQL implementation and support.
• Knowledge of WebSocket protocols and real-time applications.
• Familiarity with Go programming language.
• Understanding of C++ development principles.
• Background in SRE (Site Reliability Engineering) practices.
• Experience implementing monitoring solutions and observability platforms.

How BairesDev Makes Your Work (and Your Life) Easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Key skills/competency

• Java Development
• Technical Support Leadership
• Incident Response
• Root Cause Analysis
• Event-Driven Architecture
• Distributed Systems
• RESTful APIs
• Team Leadership
• Service Reliability
• Monitoring Solutions