Head of SMB

Head of SMB at BairesDev

At BairesDev®, we've been leading the way in technology projects for over 15 years, delivering cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

As the Head of SMB at BairesDev, you will lead the strategy and execution for a $35–40M revenue portfolio across approximately 100–140 accounts and 300 active human capital (HC). This role is critical to driving client retention, identifying high-potential accounts, and developing scalable engagement strategies for BairesDev's SMB segment.

What You'll Do:

• Lead and manage a team of Account Managers.
• Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
• Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities.
• Design, improve, and institutionalize playbooks and operating models for SMB account management.
• Build a deep understanding of client organizations, technology roadmaps, and long-term needs to position BairesDev as a strategic partner.
• Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

What we are looking for:

• 7+ years of experience in Account Management or Delivery.
• 7+ years of experience in the tech/outsourcing sector.
• Experience managing a team.
• Availability to travel up to 20% of the time.

How we make your work (and your life) easier:

• 100% remote work.
• Work-from-home hardware setup.
• Flexible hours - make your schedule.
• PTO, parental leave, and other special leaves.
• An excellent compensation package, including base salary and commissions — well above the market average.
• Healthcare coverage (Vision and Dental).
• Life Insurance.
• 401K Plan.
• Strong sales operations, and travel & events coordination teams within the company to support your role.
• You can grow at the speed of your learning curve.
• Diverse and multicultural work environment.
• An innovation-driven environment that provides the support and resources for its professionals to thrive.

Key skills/competency:

• Account Management
• SMB Strategy
• Client Retention
• Portfolio Management
• Team Leadership
• Sales Growth
• Client Satisfaction
• Tech Outsourcing
• Strategic Partnerships
• Escalation Management