Job Overview
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Job Description
Client Success Representative at BairesDev
BairesDev® is a leading technology company with over 15 years of experience delivering cutting-edge solutions to major clients like Google and innovative Silicon Valley startups. Our global team of over 4,000 professionals, representing the Top 1% of tech talent, works remotely to drive significant impact worldwide.
This role offers a unique opportunity to build lasting client relationships, drive retention, and directly impact business growth. You will be the primary point of contact for a portfolio of small to mid-sized clients, ensuring their satisfaction and proactively identifying potential risks.
What You'll Do:
- Own day-to-day client interactions and check-ins at 30/60/90 days.
- Monitor client satisfaction and escalate risks as needed.
- Track key updates and maintain internal records.
- Support internal coordination with Delivery and other teams.
- Contribute to client retention and referrals.
What we are looking for:
- 4+ years of experience in Customer Success or Account Management, preferably in software outsourcing or recruiting services.
- Familiarity with Software Development roles.
- Availability to travel 20% of the time.
How we make your work (and your life) easier:
- 100% remote work.
- Work-from-home hardware setup.
- Flexible hours - make your schedule.
- PTO, parental leave, and other special leaves.
- An excellent compensation package, well above the market average.
- Healthcare coverage (Vision and Dental).
- Life Insurance.
- 401K Plan.
- Supportive internal teams (Sales Operations, Travel & Events).
- Opportunities for rapid career growth.
- Diverse and multicultural work environment.
- An innovation-driven culture.
Join a global team where your unique talents can truly thrive and make a significant impact!
Key skills/competency
- Client Success
- Account Management
- Customer Relationship Management
- Client Retention
- Risk Management
- Communication
- Problem-Solving
- SaaS
- Software Outsourcing
- Client Onboarding
How to Get Hired at BairesDev
- Tailor your resume: Highlight your 4+ years of Customer Success or Account Management experience, emphasizing software outsourcing or recruiting services.
- Showcase client relationship skills: Detail your experience in managing client portfolios, driving retention, and handling daily interactions.
- Demonstrate familiarity with tech: Mention any experience or understanding of Software Development roles.
- Prepare for travel: Be ready to discuss your willingness and ability to travel 20% of the time.
- Research BairesDev: Understand their focus on top tech talent and global remote work to align your application.
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