Client Success Representative

Client Success Representative at BairesDev

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Client Success Representative Role Overview

In this role, you'll be the main point of contact for a portfolio of small and mid-sized clients—around 40 to 45 accounts, each with roughly 40 to 80 employees. Your focus will be on ensuring their satisfaction, maintaining stable relationships, and identifying any risks early on to prevent potential issues. This is your opportunity to build lasting client relationships, drive retention, and directly impact business growth through proactive engagement and strategic account management.

What You'll Do:

• Own day-to-day client interactions and check-ins at 30/60/90 days.
• Monitor satisfaction and escalate risks as needed.
• Track key updates and maintain internal records.
• Support internal coordination with Delivery and other teams.
• Contribute to client retention and referrals.

What we are looking for:

• 4+ years of experience in Customer Success or Account Management, preferably in software outsourcing or recruiting services.
• Familiarity with Software Development roles.
• Availability to travel 20% of the time.

How we make your work (and your life) easier:

• 100% remote work.
• Work-from-home hardware setup.
• Flexible hours - make your schedule.
• PTO, parental leave, and other special leaves.
• An excellent compensation package, well above the market average.
• Healthcare coverage (Vision and Dental).
• Life Insurance.
• 401K Plan.
• Strong sales operations and travel & events coordination teams within the company to support your role.
• You can grow at the speed of your learning curve.
• Diverse and multicultural work environment.
• An innovation-driven environment that provides the support and resources for its professionals to thrive.

Join a global team where your unique talents can truly thrive and make a significant impact! Apply now!

Key skills/competency

• Client Success Representative
• Account Management
• Customer Relationship Management
• Client Retention
• Risk Management
• Stakeholder Communication
• Sales Operations
• Software Outsourcing
• Client Onboarding
• Account Growth