Help Desk II
@ BAE Systems, Inc.

Hybrid
$55,000
Hybrid
Full Time
Posted 6 hours ago

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XXXXXXXXXX XXXXXXXXX XXXXXXX******* @bae.com
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Job Details

About Help Desk II

The Help Desk II at BAE Systems, Inc. is the first point of contact for users and customers. You will provide first-tier technical support for basic computer operations including password resets, smart card issues, VPN troubleshooting, and ticket escalations.

Key Responsibilities

  • Provide solutions to basic technical issues in a Windows environment.
  • Document and track assistance requests accurately.
  • Support problem identification and advise users on next steps.
  • Escalate unresolved issues following established policies.

Required Skills & Experience

  • Basic experience with Windows and MS Office Applications.
  • Hands-on experience with Dell & HP hardware.
  • Ability to work with Active Directory for user and computer accounts.
  • Basic troubleshooting of PC hardware and peripheral devices.
  • Knowledge of ServiceNow, Android, and iPhone is a plus.

Preferred Qualifications

  • 2+ Years experience with HS, AA, or BS levels.
  • Customer Service and remote troubleshooting experience.
  • Familiarity with Microsoft Office suite and ServiceNow Ticketing System.

Compensation & Benefits

The full-time salary range is $42,436 - $67,898. Salary is determined based on multiple factors including local market conditions and individual qualifications. Benefits include health, dental, and vision insurance, 401(k), disability, life and accident insurance, paid time off, holidays, and additional employee perks.

About BAE Systems, Inc.

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, a global leader in defense, aerospace, and security solutions. This role allows you to contribute toward national security with advanced technology and innovative solutions, working alongside industry experts on impactful projects.

Key skills/competency

  • Windows
  • MS Office
  • Active Directory
  • ServiceNow
  • Customer Support
  • Hardware Troubleshooting
  • Smart Cards
  • VPN
  • Ticket Escalations
  • Problem Solving
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How to Get Hired at BAE Systems, Inc.

🎯 Tips for Getting Hired

  • Research BAE Systems: Understand their defense and tech focus.
  • Customize your resume: Highlight Windows and help desk skills.
  • Prepare technical examples: Demonstrate troubleshooting and support cases.
  • Practice behavioral insights: Focus on customer service excellence.

📝 Interview Preparation Advice

Technical Preparation

Review Windows OS troubleshooting guides.
Practice Active Directory management basics.
Familiarize with ServiceNow interface.
Study common hardware diagnostic steps.

Behavioral Questions

Describe a time you handled a difficult ticket.
Explain your approach to customer feedback.
Share an example of effective problem escalation.
Discuss teamwork in technical support scenarios.

Frequently Asked Questions