Senior User Researcher

About Back Market

We’re Back Market, a global marketplace dedicated to making tech reliable, affordable, and better than new. Our mission is to lower the collective environmental impact by providing trustworthy, affordable refurbished devices, which boast 92% less carbon emissions than new products. Every device purchased through Back Market contributes to a positive planetary impact. From Customer Care to software engineering, every individual at Back Market helps the planet and consumers. We aim to do more with what we already have, and we invite you to join us!

About The Senior User Researcher Role

We are seeking a Senior User Researcher to join our high-impact User Research function. This role is pivotal in ensuring our offering resonates with consumers and aligns with market trends. You will lead research across the Customer Journey Scope, from shaping strategic market and customer understanding to testing new concepts, validating ideas, and embedding research practices within our design teams. Millions of buyers visit Back Market daily for sustainable tech. Your insights will be crucial in shaping every stage of the product development lifecycle – from guiding new product strategy and informing market positioning to refining designs and optimizing post-launch experiences. If you are passionate about shaping the future of sustainable technology and delivering exceptional consumer experiences, we want to hear from you.

Your Mission (If You Accept It)

• Strategic Research: Lead exploratory and strategic research studies to build deep understanding of our customers, their behaviors, motivations, unmet needs, and the broader market landscape. Leverage both qualitative and quantitative data sources to surface compelling narratives that inform product strategy and business direction.
• Concept & Idea Testing: Drive research at the innovation and ideation stages, designing and executing studies to evaluate new concepts, features, and value propositions early in the development cycle, helping the team move fast with confidence.
• Research Execution: Design and run high-quality research studies across the full customer journey—from discovery through to post-launch—using the right methodology for the right question. Distill complex findings into clear, actionable insights for stakeholders at all levels.
• Designer Coaching & Research Enablement: Play a key role in building research capability across our product teams by coaching designers to plan and run effective usability testing. You'll help them develop the skills, judgment, and confidence to integrate user insights into their day-to-day work, fostering a culture of curiosity and user-centricity.

You Are In The Right Place If

• You have 5+ years of experience in User Research or an adjacent field, with a strong track record of leading research across the full product lifecycle—from strategic discovery to usability validation.
• You have extensive experience leading qualitative and quantitative research studies end-to-end, using methodologies including qualitative depth interviews, surveys, interviews, diary studies, and statistical analysis.
• You have solid experience designing and executing research to inform both product and marketing/strategic decisions; you're comfortable operating at altitude as well as in the detail.
• You have experience coaching, upskilling, or enabling non-researchers (e.g., designers, PMs) to conduct research—you know how to share the craft without compromising quality.
• You have excellent communication skills and empathy, enabling you to effectively advocate for users and make insights land with stakeholders at all levels.
• You possess a balance of technical research skills, business acumen, stakeholder management, and communication skills.
• You are a team player who enjoys bringing others along in the research journey and championing a user-centric mindset across the business.
• You thrive in dynamic environments where opportunities are endless and time/resources are constrained.
• Experience with consumer research in a marketplace or e-commerce context is a strong plus.

Key skills/competency

• User Research
• Customer Journey
• Qualitative Research
• Quantitative Research
• Product Strategy
• Usability Testing
• Stakeholder Management
• E-commerce Experience
• Market Research
• Consumer Behavior