Senior Technical Program Manager II

About Back Market

We’re Back Market, and we're dedicated to making technology reliable, affordable, and better than new. As a global marketplace for refurbished devices, we significantly reduce environmental impact by offering trustworthy, affordable tech with substantially lower carbon emissions than new products. Every device purchased on Back Market contributes to a healthier planet. Our mission is simple: to do more with what we already have.

Join Our Bureau of Technology (BoT)

Join our 300-person Bureau of Technology (BoT), where engineering meets rebellion, as a Senior Technical Program Manager II. We are driving the transformation in how consumers perceive refurbished technology by sabotaging the "buy new" mentality one ambitious program at a time. You will be the crucial link between Engineering, Product, and Business teams, transforming ambitious visions into delivered realities. This role is about being a force multiplier, thriving in ambiguity, challenging the status quo, and driving high-impact programs across multiple tribes.

Learn More About Our Engineering Teams

• CTO Video: https://youtu.be/GfNZmAKwEZ4
• Company Purpose: http://bit.ly/3OsScpl
• Engineering Blog: https://bit.ly/3ASJNID

Your Mission

Your mission is to orchestrate our most game-changing technical programs, ensuring everyone remains aligned, unblocked, and moving at speed. Your impact will extend across multiple tribes, directly accelerating Back Market's growth in EU, US, and APAC markets.

What You Will Do

• Lead cross-functional technical programs from concept to delivery, managing relationships across BoT, Product, and Business departments.
• Partner with teams to define execution strategy and roadmaps built on shared goals, becoming the single point of accountability for each program.
• Remove blockers, drive process improvements, and ensure on-time delivery while fostering iterative development and continuous improvement.
• Optimize resources and balance business needs against technical constraints, providing escalation management when needed.
• Identify and mitigate risks and cross-team dependencies to ensure successful delivery.
• Up-skill the broader tech organization in program management practices, establishing clear engineering KPIs and accountability.

Examples of programs you might lead include:

• Modernization of our tech stack.
• Creating new purchasing experiences for refurbished devices.
• Driving AI adoption across the company.
• Enabling multi-language market support.
• Other high-impact initiatives.

Who You Are

• 5+ years of software engineering, systems engineering, or technical program management experience (or equivalent hands-on experience).
• Proven track record leading transversal initiatives from inception to delivery across multiple cross-functional teams.
• Excellent English communication skills, with a reputation as a facilitator and strong interpersonal skills that build relationships across all levels.
• Demonstrated ability to navigate ambiguity with strong problem-solving skills and data-driven decision-making.
• Experience operating autonomously across multiple teams with critical thinking and thought leadership.
• Proven ability to influence without direct authority at senior levels, both inside and outside engineering.
• Strong analytical skills with large-scale technical systems experience.

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we are committed to hiring and supporting diverse teams from all backgrounds, experiences, and perspectives. This commitment is reflected in our status as a high-scoring certified B Corp company (93.2).

Benefits

Regardless of your role or seniority level, you will experience impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment. Our benefits include:

• A mission-driven work environment where your daily contributions positively impact the planet.
• A hybrid work environment with 2 remote days per week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

We strive to create a workplace that embodies the world we aim to change, embedding diversity, equity, and inclusion principles into our DNA through dedicated staff, employee resource groups, and company values.

We understand that the perfect background doesn't always mean the perfect fit. We encourage you to apply even if you don't meet all the qualifications.

If reasonable accommodations are needed for the interview process, please discuss them with the Talent Acquisition Team.

Key skills/competency

• Technical Program Management
• Cross-functional Leadership
• Agile Methodologies
• Roadmap Planning
• Risk Management
• Stakeholder Management
• Process Improvement
• Data-Driven Decision Making
• Technical Acumen
• Communication Skills