Operations Analyst

Operations Analyst at AXA XL

At AXA XL, we tackle today's complex risks to drive tomorrow's innovation, seeing our careers as a global opportunity to unleash potential. This role allows you to cultivate expertise, collaborate constantly, analyze deeper, and dream bigger.

Joining AXA XL as an Operations Analyst serves as an excellent foundational step to launch your career within the insurance sector. Whether you possess basic insurance experience and are ready for advancement, seek a new direction within insurance, or are embarking on your first career step, extensive support is available. Starting a career can be daunting, but at AXA XL, you'll benefit from industry experts and a market-leading Underwriting Academy to guide your learning journey.

The Middle Office Operations team is crucial for managing operational tasks undertaken by Shared Services / Global Operations, providing essential support to Underwriting, and ensuring that administrative processes across the end-to-end policy lifecycle operate efficiently and with high quality to serve both internal and external clients.

This team also plays a vital role in supporting the design and delivery of strategic change initiatives impacting the Underwriting business. Previous projects include the operational design strategy for Brexit, the planning and execution of an offshore service centre relocation between countries, and supporting data and system workstreams for new legal entity creation.

You will be based in either our London or Ipswich office. We proudly embrace our Smart Working initiative, offering a hybrid work model that combines both remote and office working.

What You'll Be Doing (Essential Responsibilities)

• Manage end-to-end operational processes effectively.
• Liaise daily with Enterprise Shared Services teams and Underwriters.
• Monitor Data Quality and Service Level Agreements (SLAs).
• Investigate queries with an analytical mindset.
• Ensure adherence to company guidelines and policies.
• Manage processes and Service Level Agreements.
• Complete or assist with regulatory reporting, such as FIC/SOX.
• Support and drive simplification and standardization efforts.
• Undertake ad hoc and project tasks as assigned by your line manager.

What You'll Bring (Skills and Abilities)

We are seeking an individual with the following abilities and skills:

Required Skills And Abilities

• Computer literacy, with advantageous experience in Microsoft Outlook, Excel (including formulas & pivots), Word, PowerPoint, and Teams.
• Proactive individual with an enthusiasm for delivering change.
• Effective and professional communicator, proven in stakeholder management.
• Accurate with exceptional attention to detail.
• Excellent proactive organizational skills and ability to plan and prioritize own work.
• Excellent work ethic.
• Sound mathematical skills with the ability to analyze complex data and statistics.
• Creative thinker, curious, and ready to challenge the status quo.
• An appetite for achievement and building a career within the insurance market.

Desired Skills And Abilities

• Proficiency in Microsoft Excel LOOKUPS & IF formulas.
• System data entry and process experience.
• Previous project-related experience.
• Previous insurance experience from an administration or operational support perspective.
• Experience of the London and/or Lloyd’s Market.
• Knowledge of underwriting processes.

What We Offer

Inclusion

AXA XL is committed to equal employment opportunity, considering applicants regardless of gender, sexual orientation, age, ethnicity, origins, marital status, religion, disability, or any other protected characteristic. We understand that an inclusive culture fosters business growth and is critical to our success. Therefore, we have strategically committed to attracting, developing, advancing, and retaining the most inclusive workforce possible, fostering a culture where everyone can bring their full selves to work and achieve their highest potential. It's about collective progress and success.

Our initiatives include:

• Five Business Resource Groups focusing on gender, LGBTQ+, ethnicity and origins, disability, and inclusion, with 20 Chapters globally.
• Robust support for Flexible Working Arrangements.
• Enhanced family-friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to cover what matters most to you: your health, wellbeing, lifestyle, and financial security. It offers competitive compensation and personalized, inclusive benefits that adapt with your evolving needs. We are dedicated to rewarding your contributions for the long term, ensuring you can thrive today and confidently plan for the future.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In a constantly changing world, we protect what matters most for our clients and communities, recognizing that sustainability is key to a more resilient future. Our 2023-26 Sustainability strategy, “Roots of resilience,” prioritizes protecting natural ecosystems, addressing climate change, and embedding sustainable practices throughout our operations.

Our Pillars:

• Valuing nature: We understand that how we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential. We are committed to protecting and restoring nature, from mangrove forests to local bees, by increasing biodiversity awareness and inspiring clients and colleagues to prioritize nature.
• Addressing climate change: The effects of climate change are extensive, causing social inequalities and environmental disruption. We are building a net zero strategy, developing relevant insurance products and services, and mobilizing thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies play a role in building a more resilient future. Incorporating ESG considerations into our internal processes builds resilience. We train colleagues, engage external partners, and evolve our sustainability governance and reporting.
• AXA Hearts in Action: We support colleagues through volunteering and charitable giving programs, known as AXA XL’s “Hearts in Action.” These include our Matching Gifts program, Volunteering Leave, and the annual Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who We Are

AXA XL, the P&C and specialty risk division of AXA, is renowned for solving complex risks. For mid-sized companies, multinationals, and even inspirational individuals, we don't just provide re/insurance – we reinvent it.

We achieve this by combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business: property, casualty, professional, financial lines, and specialty. With an innovative and flexible approach to risk solutions, we partner with those who drive the world forward.

Learn more at axaxl.com

Key skills/competency

• Operations Management
• Data Quality Monitoring
• Service Level Agreement (SLA) Management
• Regulatory Reporting
• Stakeholder Management
• Process Improvement
• Analytical Skills
• Microsoft Excel Proficiency
• Insurance Administration
• Project Support