Business Analyst

About AXA XL

We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own.

Insurance Americas Application Solution Center is part of the AXA XL Global Technology responsible for Policy Administration, ERM, HR, Marketing and Communication, Workplace, Legal, Compliance Applications portfolio management. The team builds the overall strategy, performs SDLC, maintenance, support, and performance improvements for all applications. AXA XL Intranet serves over 14,000 colleagues and is used globally every day for communication, collaboration, and business processes. AXL XL Internet is our face to the world. It is used to communicate our marketing strategy, promote our strengths and success stories and help our customers find and connect with our underwriters and claims teams. As a Marketing & Communication Business Analyst, you will support the ongoing development and maintenance of the AXA XL Intranet and Internet and related applications.

What You’ll Be DOING

Your essential responsibilities as a Business Analyst will include:

• Lead Agile SCRUM ceremonies.
• Deliver regular enhancements and maintenance to the intranet and Internet using SCRUM.
• Drive communication across the team.
• Partner with business owners to document requirements and capture all business needs, functional and non-functional, for new features and functionality.
• Clearly articulate business needs to the technical team and support the team’s SCRUM process.
• Proactively identify security and business risks and work with the team to develop mitigation actions.
• Identify critical interdependencies and perform change impact analysis.
• Work closely with the QA team to review acceptance criteria for user stories, test plans, test cases, and test scenarios to ensure that changes are tested thoroughly.
• Provide user support, UAT support, and manage User Review sessions.
• Provide release support and ownership.
• Build and maintain outstanding stakeholder relationships at all levels by effectively communicating project progress, risks, and issues. Manage stakeholder expectations and address concerns.

The Business Analyst reports to the Business Analyst Lead.

What We’re Looking For

We’re looking for someone who has these abilities and skills:

• Experience working as a project or product manager managing web or intranet projects for a large global organization.
• Bachelor’s degree in engineering or a master’s degree in computer science or a related field.
• Ability to understand general business requirements and implement corresponding technical solutions.
• Outstanding technical knowledge of all phases of applications systems analysis.
• Experience with multiple SDLC methodologies, particularly Agile principles.
• Excellent interpersonal skills, strong communication skills (written and verbal), and a team-oriented approach.
• Self-starter with a drive to deliver and willingness to adapt to a changing environment.
• Detail-conscious, technically motivated, creative, and user-oriented with a desire to learn AXA XL’s business and technology environment.
• Ability to work collaboratively with cross-functional skills and teams within Global Technology (developers, operations, etc.), and with vendors, third-party consultants, shared services, and with the Product Owner and business segments users.
• Flexibility to work nights and weekends as needed in critical situations without notice.
• Experienced in SharePoint Online development and maintenance.
• Familiarity with Analyst methodologies e.g. Use Cases; Business Rule Development; User Interface Specs; Functional Specs.
• Excellent interpersonal skills, outstanding communication skills (written and verbal), and team-oriented with first-class Stakeholder Management.
• Able to determine and expertly communicate impacts of system functionality and technical approach on performance, scalability, and maintainability.
• Ability to manage ambiguity and create accurate project estimates.
• Accurately quantify project-specific risks through the project lifecycle.
• Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance, and setting realistic timescales.
• Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.

Who We Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don’t just provide re/insurance, we reinvent it. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines, and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com.

What We OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance, and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family-friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle, and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is $91000-123200 USD. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.

Key skills/competency

• Agile SCRUM
• Stakeholder Management
• Requirements Gathering
• SharePoint Online
• SDLC
• User Stories
• Risk Mitigation
• QA Collaboration
• Communication
• Technical Solutions