Service Administrative Assistant

Service Administrative Assistant - Mercedes-Benz Grapevine

For over 36 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place!

We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off
• Tuition and Tool Reimbursement

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

Who is Avondale Group?

A Career at Avondale

Responsibilities

Our Avondale Mercedes-Benz Grapevine Service Admins ensure an elevated client experience while creating client advocates. They will provide assistance to Service Manager(s) and Shop Foreman in the daily tasks of the service department. In addition, the Service Administrative Assistant will manage the administrative functions of the Service Department including Service Department clerical staff.

• Monitors proper organization of paperwork
• Schedules training for Service Department office staff
• Helps ensure that all technical publications, e.g. manuals, bulletins, etc., are kept current
• Helps review and distribute technical and warranty bulletins
• Stays abreast of all manufacturer's warranty policies and procedures
• Schedules and assist in conducting monthly Service Department meetings
• Completes month-end reporting
• Runs reports to gather information for Technician payroll
• Runs reports to gather information for service operations and tracking
• Runs reports daily for Technician production reports
• Assists in the cross-training of staff
• Administrates pay for Service Department office staff in cooperation with payroll
• Assists Service Manager and Service Director in resolving client issues

Qualifications

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)

Operator's Driver's License (must be insurable).

PHYSICAL DEMANDS

The employee must frequently lift and/or move up to 10 pounds

Key skills/competency

• Administrative Support
• Service Department Operations
• Client Experience
• Report Generation
• Warranty Policies
• Scheduling
• Payroll Administration
• Training Coordination
• Documentation Management
• Customer Issue Resolution