Underwriting Assistant

About Aviva Canada

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first: our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

An exciting career opportunity is available with our Underwriting Services team within GCS Operations as an Underwriting Assistant, based in our downtown Toronto office. In this role, you will play a meaningful part in supporting our GCS Underwriting teams—professionals who are motivated every day to think bigger, deliver better outcomes for our customers, and achieve strong results.

This position is ideal for someone eager to learn, grow, and build a long-term career in underwriting. As a valued member of the Underwriting Services team, you will be on a clear development path toward an underwriting career while gaining hands-on experience in commercial insurance operations.

You will support the GCS National Underwriting team by processing commercial policies and underwriting transactions within assigned authority, including new business, renewals, endorsements, and reporting. Accuracy, attention to detail, and efficiency are essential, as you will provide administrative and clerical support to underwriters and other key stakeholders, ensuring documentation and workflows are completed to a high standard.

What you’ll do

• Working both collaboratively and autonomously while ensuring deadlines are met as part of a hybrid team is critical to the success of this role
• Assisting GCS Central Support in logging new submissions, processing declinatures and as back up to Service Support Assistants
• Assisting GCS Underwriting with renewal and endorsement preparation as assigned while completing electronic filing of underwriting documents
• Assisting GCS Central Support and Underwriting preparing loss control reports, ordering D&B reports, preparing various analysis reports, insurance binders and other documents as required for underwriters and key stakeholders
• Responding to broker service requests on behalf of underwriting as well as following up on information needed from brokers on behalf of underwriting
• Data entry in RTM, RTG, Salesforce and inhouse systems while ensuring the integrity of data is top priority
• Timely reconciliation of financial discrepancies working collaboratively and effectively with GCS Stakeholders
• Produce reports, presentations and information summaries as required
• Special projects as required

What you’ll bring

• Post-secondary education (degree, diploma, or relevant accreditation) combined with solid office experience.
• Ideally, 2+ years of commercial insurance or finance experience in an administrative or support role, with exceptional attention to detail and accuracy, plus strong time-management skills in an underwriting or finance environment.
• Comfortable working independently while remaining accountable to multiple teams and delivering on responsibilities with confidence.
• Excellent proficiency with web and DOS-based systems, databases, and advanced knowledge of MS Teams, Adobe Acrobat Pro, and Microsoft Office Suite.
• Outstanding communication skills, with the ability to engage effectively at all levels—both internally and externally.
• Superior organizational skills and the ability to manage workflow accurately and efficiently without constant supervision.
• Flexible and able to prioritize and re-prioritize tasks in a fast-paced, high-volume environment while maintaining accuracy and composure.
• Committed to self-development and eager to learn, with a genuine interest in building a career in the commercial insurance space.
• Vested interest in learning and building a career in the commercial insurance space.
• Always striving to live Aviva's values throughout all interactions.

What makes you stand out

• Bilingual in English and French.

What you’ll get

• The salary band for this position ranges from $45,000 to $60,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

Key skills/competency

• Underwriting Support
• Policy Processing
• Data Entry
• Administrative Support
• Commercial Insurance
• Broker Relations
• Financial Reconciliation
• Document Management
• Microsoft Office Suite
• Salesforce