Customer Service Representative - FT
Avis Budget Group · Austin, TX
- On site
- Full-time
- $36,400 / year
- Austin, TX
Job highlights
- Outdoor, active customer service role.
- Assist customers with car rental process.
- Requires valid driver's license.
- Offers competitive hourly wage and commission.
- Full-time position with benefits included.
About the role
Customer Service Representative - FT
We’re hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience—no matter where they’re headed? If you’re adaptable, service-minded, and take pride in helping customers at different moments of their day, join the Avis Budget Group team at our airport locations.
This is a dynamic, hands-on role where no two days are the same—and where your flexibility and customer service skills make a real difference.
What You’ll Do
This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return.
Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.
Perks You’ll Get
- Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
- On-the-job training
- Paid time off
- Medical, dental and other insurance
- Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
- Retirement benefits (401k)
- Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
Above perks may vary based on full-time/part-time status and location
What We’re Looking For
- Valid Driver’s License
- Basic computer skills (typing, data entry)
- Effective verbal communication and customer service skills
- A customer-first mindset with a genuine desire to help people and create positive experiences
- Strong customer service skills, including professionalism, patience, and clear communication
- Willingness to work outdoors and stay active
- Flexibility to work all shifts
- Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
- Must be 18 years of age and legally authorized to work in the United States
- This position requires regular, on-site presence and cannot be performed remotely
- 6 months retail or customer service experience in a fast-paced environment is a bonus
Who We Are
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Key skills/competency
- Customer Service
- Communication Skills
- Problem-Solving
- Adaptability
- Teamwork
- Time Management
- Data Entry
- Active Listening
- Conflict Resolution
- Customer Relationship Management
Skills & topics
- Customer Service Representative
- Customer Service
- Car Rental
- Airport Operations
- Front Desk
- Guest Services
- Driver
- Sales
- Retail
- Avis Budget Group
How to get hired
- Tailor your resume: Highlight customer service, communication, and any relevant experience. Quantify achievements.
- Highlight key skills: Emphasize your driver's license, basic computer skills, and customer-first mindset.
- Showcase flexibility: Mention your willingness to work outdoors and flexible shifts in your application.
- Prepare for outdoor work: Be ready to discuss your ability to stay active and work in various weather conditions.
- Understand the role: Research Avis Budget Group's commitment to customer experience and service.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the starting pay for a Customer Service Representative at Avis Budget Group?
- The starting pay for a Customer Service Representative at Avis Budget Group is $17.50 per hour, with opportunities for monthly commission. Additional shift premiums may also apply depending on the schedule.
- Is this a remote or on-site position for the Customer Service Representative role?
- This Customer Service Representative position requires regular, on-site presence at our airport locations and cannot be performed remotely. You will be working outdoors on the airport lots.
- What are the primary responsibilities of an Avis Budget Group Customer Service Representative?
- As a Customer Service Representative, you will assist customers with various aspects of the rental and return process, including checking vehicles, entering data, processing rentals, assisting at exit gates, and checking in vehicles. Providing friendly and professional customer service is key.
- What qualifications are needed for the Customer Service Representative job at Avis Budget Group?
- Required qualifications include a valid driver's license, basic computer skills (typing, data entry), effective verbal communication and customer service skills, and a willingness to work outdoors and stay active. Being 18 years or older and legally authorized to work in the U.S. is also necessary.
- Does Avis Budget Group offer benefits for full-time Customer Service Representatives?
- Yes, full-time Customer Service Representatives are eligible for a bi-weekly wage, on-the-job training, paid time off, medical and dental insurance, a flexible spending account, retirement benefits (401k), and employee discounts on car rentals and purchases.
- Is prior experience required for the Customer Service Representative role at Avis Budget Group?
- While not strictly required, 6 months of retail or customer service experience in a fast-paced environment is considered a bonus for the Customer Service Representative position.
- What kind of work environment can I expect as a Customer Service Representative for Avis Budget Group?
- You can expect a dynamic, hands-on, and active work environment primarily outdoors on airport lots. No two days are the same, and you'll be interacting with customers throughout their rental experience.