Solutions Architect

Solutions Architect at AVI-SPL Middle East

Essential Duties and Responsibilities

As a Solutions Architect, you will provide strategic guidance to the Tech & Innovation group, addressing current and future technology trends in Unified Communications and Collaboration (UCC) and adjacent technologies. You will engage with UCC & Workplace management business development personnel to discover opportunities, assisting in the development of product and services sales, including hosting technical workshops and customer engagement activities.

Key responsibilities include:

• Partnering with UCC Global Practice leads to offer technical support and guidance for strategic UCC Practice goals.
• Serving as a Tier 4 technical resource for key customer opportunities, high-profile projects, and Quickstart Pilot Programs.
• Representing and positioning AVI-SPL Middle East as a global leader in innovation and technology through media opportunities, trade magazine interviews, articles, and trade show presentations.
• Coordinating with the procurement department to assist in preferred partner vendor selection and utilization within the internal technical community.
• Directly interacting with preferred vendor technical leadership to evaluate products and shape technology roadmaps.
• Developing UCC training strategies for internal departments based on new technologies, tools, and processes.
• Partnering with senior leadership to understand business needs, drivers, and direction to align engineering with company objectives.
• Participating in the development of projects involving various challenges and cross-departmental coordination related to new business creation, innovation, new products, and strategic initiatives.
• Developing and maintaining predefined, repeatable solutions to improve sales velocity, executed margins, preferred partner utilization, and overall customer experience.
• Driving a strong customer service mindset within the internal technical community.
• Building long-term relationships within the team and among peers by fostering an environment of accomplishment, encouragement, and innovation.
• Traveling to regional offices to directly interface with technical leadership and team members on an as-needed basis.
• Engaging in special projects as required.

Skills And Abilities

Candidates for the Solutions Architect role should possess the following qualifications:

• Minimum of a 4-year degree or comparable industry experience is required. A Master’s degree is preferred.
• 5+ years of experience in a leadership role focused on Service Strategy and Service Design.
• 5+ years of experience in the audio visual or collaboration industry is preferred.
• ITIL Foundations certification or comparable industry certification is required. ITIL Expert certification is a plus.

Working Environment

The work environment for this position is primarily a professional office setting. Employees may occasionally be required to drive to client sites. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

The physical demands necessary to meet the responsibilities of this position include:

• Ability to lift and/or move up to 60 pounds.
• Ability to climb ladders up to 20 feet tall.
• Ability to work in small spaces and on uneven surfaces.
• Frequent requirement to talk or hear.
• Frequent requirement to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

Direct Reports

This position does not have direct reports.

Work Hours

AVI-SPL Middle East reserves the right to alter work hours and work location as deemed necessary.

AVI-SPL Middle East is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.

Key skills/competency

• Unified Communications
• Collaboration Technologies
• Solution Design
• Technology Strategy
• Vendor Management
• Business Development
• ITIL Framework
• Technical Leadership
• Customer Engagement
• Audio Visual Systems