Solutions Consultant - Enterprise and Enterprise Transformation (ET)
Avaya · United States
- Hybrid
- Full-time
- $130,000 / year
- United States
Job highlights
- Lead technical sales for strategic customers.
- Act as a trusted advisor and consultant.
- Develop technical account plans and proposals.
- Drive end-to-end Avaya value articulation.
- Manage complex integration demos and proofs-of-concept.
About the role
About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Job Information
Job Code: 00279690
Job Family: Sales
Job Function: Technical Operations
Short Description
Serves as technical lead and directs all technical sales activities for strategic customers or partners in assigned territory. Operates as a visionary leader, respected consultant, and trusted advisor to customers or partners. Leads the technical team in the development of formal technical account plans and proposals. Applies expert-level consultative solution selling skills to articulate end-to-end Avaya value at all levels. Develops and executes technical architectures and strategies to maximize Avaya’s opportunities within the customer or partner environment. Coordinates and delivers demos, trials, and proofs-of-concepts for large-scale, complex integrations to customers, partners and prospects. When supporting the channel, creates the appropriate infrastructure to support partner delivery of demos, trials, and proofs-of-concepts. Applies hands-on technical skills in beta and complex lab environments for customers or partners. When supporting the channel, authors roadmap adoption and enablement plans based on partner business plan requirements. Serves as liaison to Avaya to ensure relevant customer/partner feedback on product and process improvements is considered. Leads knowledge transfer sessions to educate customers and partners with the latest technical, industry and product knowledge. Actively mentors and coaches less-experienced Sales Engineers. Trains partner SEs to be force multipliers with their customer base. When supporting acquisition accounts, actively prospects, networks, and conducts research to identify and acquire new customers. Responsible for maintaining technical mastery across the stack and in multiple solution specializations. Serves as expert resource in the development of technical training and certifications. Partners with business unit teams to define market features and develop use cases; leads beta trials for strategic accounts or partners. Publishes white papers and design guides; regularly presents at internal, customer or partner seminars. This position is for internal promotion only. Mastery of the technologies and solutions supported by this role required, along with a demonstrated history of large enterprise architectures and implementations. Experience with very large scale and complex communication system architectures, applications, customers, partners and implementations preferred. Implementation and Operational background required.
Experience
8 - 10 Years of Experience
Education
Bachelor degree or equivalent experience in Engineering or Computer Science
Preferred Certifications
Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys
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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is an be subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.
Key skills/competency
- Solutions Consulting
- Enterprise Transformation
- Technical Sales
- Consultative Selling
- Solution Selling
- Technical Account Planning
- Architecture Design
- Customer Relationship Management
- Product Knowledge
- Technical Leadership
Skills & topics
- Solutions Consultant
- Enterprise Transformation
- Technical Sales
- Avaya
- Consultative Selling
- Enterprise Software
- Communication Systems
- Technical Lead
- Sales Engineer
- Customer Relationship Management
How to get hired
- Tailor your resume: Highlight your 8-10 years of experience in enterprise solutions and transformation, emphasizing large-scale communication systems.
- Showcase technical expertise: Detail your background in implementation, operations, and any relevant certifications (Microsoft, Cisco, Genesys).
- Demonstrate consultative skills: Provide examples of how you've acted as a trusted advisor and led technical sales efforts.
- Address the internal promotion note: If applicable, clearly state your current role within Avaya and your readiness for this advancement.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Solutions Consultant at Avaya?
- As a Solutions Consultant - Enterprise Transformation at Avaya, your primary role is to serve as the technical lead for strategic customers and partners. This involves directing technical sales activities, developing technical account plans and proposals, and articulating Avaya's value proposition. You'll also be responsible for executing technical architectures, coordinating complex integrations, and providing hands-on technical support.
- What experience is required for the Solutions Consultant - Enterprise Transformation role at Avaya?
- Avaya requires 8-10 years of experience for this Solutions Consultant position. A Bachelor's degree or equivalent experience in Engineering or Computer Science is necessary. Additionally, a strong background in implementation and operations, along with demonstrated experience in large enterprise architectures and complex communication system implementations, is highly preferred.
- Are there specific certifications that are beneficial for this Solutions Consultant role at Avaya?
- Yes, while not strictly mandatory, Avaya prefers candidates with multiple industry and vendor certifications. Certifications from providers like Microsoft, Cisco, or Genesys are highly regarded and can significantly strengthen your application for the Solutions Consultant - Enterprise Transformation position.
- Does Avaya sponsor visas for the Solutions Consultant position?
- No, applicants for this Solutions Consultant - Enterprise Transformation role must be currently authorized to work in the United States without the need for visa sponsorship, now or in the future. This is a critical requirement for employment eligibility.
- What is the typical work arrangement for a Solutions Consultant at Avaya?
- While the job description doesn't explicitly state the work arrangement, Solutions Consultant roles often involve travel to customer sites. Given Avaya's focus on enterprise clients, it's likely a hybrid or on-site role with significant client-facing responsibilities. However, specific details may vary by assigned work location.
- How does Avaya ensure equal opportunity in its hiring for Solutions Consultant roles?
- Avaya is committed to equal opportunity employment and is a U.S. Federal Contractor. All qualified applicants and employees receive equal treatment without regard to race, religion, sex, age, sexual orientation, gender identity, national origin, disability, or veteran status. This commitment is a core value at Avaya.