Solutions Consultant - Enterprise and Enterprise Transformation (ET)
Avaya · United States
- Hybrid
- Full-time
- $251,000 / year
- United States
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Job highlights
- Lead technical strategy for complex enterprise deals.
- Build infrastructure and assets for SC team.
- Advise C-suite on digital transformation strategies.
- Own complex POCs and integration designs.
- Mentor junior technical talent and drive closes.
About the role
About Avaya
Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
Learn more at https://www.avaya.com
Position Summary
The Solutions Consultant (SC) III is a senior individual contributor and team force multiplier dedicated to Avaya's Enterprise and Enterprise Transformation (ET) segments. Operating across the Americas theater, you will converge deep technical mastery of Avaya Infinity CCaaS, legacy platforms, and modern cloud architecture to drive outcomes at two simultaneous levels:
- Deal Level: Own the technical strategy on Avaya's most complex, multi-million dollar opportunities. Partner with Enterprise AE leadership to navigate massive legacy-to-cloud migrations, multi-national data compliance, and highly political procurement cycles.
- Team/Organization Level: Build the infrastructure and assets that enable every other SC to execute effectively. Set technical standards, author scalable reference architectures, mentor emerging technical talent, and shape product roadmaps through strategic feedback to Engineering.
Degree requirements are waived in favor of proven enterprise execution. Success in this role requires deep mastery across the four pillars of the Avaya SC framework: Domain Expertise, Product Knowledge, Technical Acumen, and Sales/Presentation Expertise.
Key Responsibilities
Pillar 1: Domain Expertise
- Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies.
- Act as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmap.
- Lead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooks.
Pillar 2: Product & Competitive Knowledge
- Lead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitors.
- Represent Avaya's technical perspective in customer Q&A sessions and security review calls.
Pillar 3: Technical Acumen
- Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE.
- Design POC success criteria strictly anchored to measurable customer business outcomes (e.g., agent efficiency, cost reduction).
Pillar 4: Sales, Presentation, & Leadership Expertise
- Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architectures.
- Mentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEs.
- Operate exclusively in the pre-sales and strategic technical domain. This role is structurally separated from post-sales ticket resolution, implementation delivery, and break-fix support.
Qualifications
Experience & Domain Mastery
- 6 to 10+ years of technical pre-sales, systems engineering, or solutions architecture experience with enterprise software or cloud platforms.
- Minimum 3 to 5 years of experience explicitly leading complex, multi-stakeholder, multi-year strategic account engagements ($2M+ TCV, C-suite, enterprise architecture).
- Proven track record of technical wins on strategically complex opportunities, combined with the ability to build sophisticated business cases and ROI models.
- Deep domain expertise in Customer Experience (CX), Contact Center (CCaaS), and Unified Communications (UCaaS) business outcomes.
Technical Architecture & AI Competencies
- Deep conceptual understanding of modern enterprise CCaaS and UCaaS architectures (e.g., Avaya, Genesys Cloud, NICE CXone, Five9), including omnichannel routing and AI-driven CX.
- Expert-level API-first integration design (microservices, serverless, event-driven) and hands-on proficiency with RESTful APIs, Postman, modern frameworks (Python, JavaScript/TypeScript, Node.js), and API security (OAuth, JWT).
- Advanced expertise in Generative/Agentic AI frameworks (LLMs, RAG, prompt engineering, fine-tuning), Model Context Protocol (MCP), and responsible AI governance.
- Expert knowledge of enterprise data platforms (Databricks, Snowflake), ETL/ELT design, and real-time analytics mapping.
- Deep command of enterprise networking (Firewalls, NAT, SBC placement) and cloud security/compliance frameworks (SOC2, HITRUST, FedRAMP, GDPR, HIPAA).
Sales, Methodology, & Leadership
- Deep competitive knowledge of rival platforms with the ability to architect compelling displacement narratives.
- Minimum 2+ years of experience actively mentoring, coaching, and developing junior technical talent.
- Expert mastery of MEDDPICC, which is the standard methodology and framework our Sales team utilizes for sales stage qualification and advancement.
- Executive presence and elite presentation skills; the ability to command a room of business and technical stakeholders.
Preferred Qualifications
- Prior hands-on experience migrating legacy on-premises telephony architectures (e.g., Avaya Elite, Aura) to modern cloud environments.
- Familiarity with discovery frameworks like Selling Through Curiosity (STC) and NEPQ is a strong plus.
- Demonstrated thought leadership, such as industry publications, speaking engagements, or recognized CCaaS/AI expertise.
The pay range for this opportunity is from $200,000 to $251,000 + benefits. This range represents the anticipated low and high end of the salary plus commissions for this position. Actual total compensation will vary and are based on factors such as a candidate’s qualifications, skills, competencies.
Key Skills/Competency
- Solutions Consultant
- Enterprise Transformation
- Avaya Infinity CCaaS
- Cloud Architecture
- API Integration
- Generative AI
- Contact Center Solutions
- Technical Pre-sales
- Customer Experience
- Sales Methodology
Skills & topics
- Solutions Consultant
- Enterprise Transformation
- CCaaS
- Cloud Architecture
- API Integration
- Generative AI
- Contact Center
- Technical Pre-sales
- Customer Experience
- Avaya Infinity
How to get hired
- Tailor your resume: Highlight experience with enterprise software, cloud platforms, and specific Avaya technologies like CCaaS.
- Showcase technical acumen: Emphasize expertise in API integration, AI frameworks, and enterprise networking.
- Demonstrate sales and leadership: Provide examples of C-suite advisory, mentoring junior talent, and using methodologies like MEDDPICC.
- Prepare for technical and behavioral interviews: Be ready to discuss complex solutions and strategic account engagements.
- Research Avaya's platform: Understand Avaya Infinity's capabilities and its competitive advantages.
Technical preparation
Master CCaaS and UCaaS architecture concepts.,Practice API integration design and RESTful APIs.,Study Generative AI frameworks and prompt engineering.,Review enterprise data platforms and networking.
Behavioral questions
Describe a complex multi-stakeholder engagement.,How do you advise C-suite on digital strategy?,Share an example of mentoring junior talent.,How do you handle competitive displacement narratives?
Frequently asked questions
- What specific technical skills are most critical for the Solutions Consultant - Enterprise Transformation role at Avaya?
- For the Solutions Consultant - Enterprise Transformation role at Avaya, critical technical skills include deep understanding of modern CCaaS/UCaaS architectures, expert-level API-first integration design (RESTful APIs, microservices), advanced Generative AI framework expertise (LLMs, RAG), and strong knowledge of enterprise data platforms and networking.
- How does Avaya value experience over formal degrees for this Solutions Consultant position?
- Avaya waives formal degree requirements for the Solutions Consultant - Enterprise Transformation role in favor of proven enterprise execution. This means demonstrated success and deep mastery in the key pillars of the SC framework (Domain Expertise, Product Knowledge, Technical Acumen, Sales/Presentation Expertise) will be highly valued over a specific academic background.
- What is the expected career growth for a Solutions Consultant at Avaya?
- As a Solutions Consultant (SC) III, you are a senior individual contributor. Growth opportunities include becoming a technical leader within the SC organization, shaping product roadmaps, mentoring emerging talent, and handling Avaya's most complex and strategic multi-million dollar opportunities. Continued development in AI and cloud technologies is also a key focus.
- What sales methodologies are important for this Solutions Consultant role at Avaya?
- Expert mastery of MEDDPICC is essential for this Solutions Consultant role, as it's the standard methodology Avaya's sales team uses for sales stage qualification and advancement. Familiarity with discovery frameworks like Selling Through Curiosity (STC) and NEPQ is also considered a strong plus.
- How does the Solutions Consultant role contribute to the Avaya Infinity roadmap?
- The Solutions Consultant acts as a critical feedback loop between the field and Avaya's internal Product/Engineering teams. By leading post-deal Win/Loss reviews and sharing insights from customer engagements, SCs directly influence the development and evolution of the Avaya Infinity platform.
- What kind of customer interactions can I expect as a Solutions Consultant at Avaya?
- As a Solutions Consultant at Avaya, you will serve as a trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders. You will lead technical narratives for RFPs/RFIs, represent Avaya's technical perspective in Q&A and security reviews, and own complex Proof of Concepts, all within the pre-sales strategic technical domain.
- What does 'force multiplier' mean in the context of this Solutions Consultant role?
- In this Solutions Consultant role, being a 'force multiplier' means building infrastructure and assets (like Hero Demos and reference architectures) that enable other SCs to execute more effectively. It also involves mentoring junior SCs and sharing expertise to elevate the entire team's capabilities.