System Engineer III
Availity · Bengaluru, Karnataka, India
- On site
- Full-time
- $100,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Administer AWS WorkSpaces, AppStream 2.0, WorkSpaces Web.
- Provide technical and operational support for AWS.
- Monitor systems and resolve user issues.
- Collaborate with cross-functional teams.
- Support compliance and documentation efforts.
About the role
About Availity
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
About the Role
Discover the Excitement at Availity - Shaping the Future of Healthcare from Bengaluru, India!
Welcome to Availity, where we transcend the conventional to redefine the landscape of healthcare technology. Headquartered in vibrant Jacksonville, FL, with a buzzing office right in the heart of Bengaluru, India, and a dynamic remote workforce spread across the United States, we are a global force bound by an impactful mission.
Roles & Responsibilities
We are seeking an AWS Support Administrator to provide technical and operational support for AWS end-user computing services, including Amazon WorkSpaces, AppStream 2.0, and WorkSpaces Web. This role focuses on day-to-day administration, monitoring, incident response, and troubleshooting to ensure the stability and performance of virtual desktop and application streaming environments.
You will partner closely with cross-functional teams such as Security, Networking, and Desktop Engineering to support end-user access while adhering to established security, compliance, and operational standards.
Key Responsibilities
- Administer, configure, and support AWS WorkSpaces, AppStream 2.0, and WorkSpaces Web environments, including routine maintenance, troubleshooting, and performance tuning.
- Support investigation and resolution of issues related to networking, authentication, application access, and user experience; escalate complex or platform-level issues when necessary.
- Monitor system health, availability, and performance using observability and monitoring tools; assist with proactive issue identification and remediation.
- Assist with integration and ongoing support of AWS Directory Service, IAM, and third-party identity providers (e.g., Entra ID) for secure authentication and SSO.
- Manage WorkSpaces policies, session settings, image updates, and environment configuration changes following documented procedures.
- Support compliance efforts by following established controls aligned with FedRAMP, HIPAA, HITRUST, and SOC requirements.
- Document standard operating procedures, troubleshooting guides, and knowledge base articles for internal teams and end-user support.
- Participate in on-call rotation and provide timely support for operational incidents and service disruptions.
- Collaborate with engineering and platform teams to identify opportunities for improved reliability, operational efficiency, and cost awareness.
- Maintain clear communication with stakeholders and provide regular updates during incident response and service recovery efforts.
Key Qualifications
- 3+ years of experience in IT operations, systems administration, or technical support roles, including hands-on experience with AWS services.
- Working knowledge of Amazon WorkSpaces, AppStream 2.0, or similar virtual desktop or application delivery platforms.
- Understanding of Active Directory, SSO/Federation concepts (SAML/OIDC), and user profile management.
- Foundational knowledge of networking concepts (VPCs, subnets, DNS, security groups) and Windows client/server troubleshooting.
- Experience using administrative tools such as the AWS Management Console, PowerShell, or AWS CLI.
- Familiarity with basic cloud security principles and access controls.
- Strong troubleshooting skills, attention to detail, and ability to operate effectively in a production support environment.
- Strong English communication skills for collaboration with globally distributed teams.
Preferred Qualifications
- Associate’s or bachelor’s degree in information technology, Computer Science, or a related field.
- AWS certifications such as AWS Certified SysOps Administrator or equivalent.
- Experience with monitoring or observability tools (e.g., CloudWatch, Datadog, Splunk).
- Exposure to GPU-enabled workloads or NICE DCV environments.
- Hands-on experience supporting Amazon AppStream 2.0 in an enterprise environment.
Eligibility - Video Camera Usage
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
Key skills/competency
- AWS WorkSpaces
- AppStream 2.0
- WorkSpaces Web
- System Administration
- Technical Support
- Troubleshooting
- Cloud Security
- AWS
- Incident Response
- IT Operations
Skills & topics
- AWS
- Amazon WorkSpaces
- AppStream 2.0
- WorkSpaces Web
- System Administrator
- IT Support
- Cloud Computing
- Technical Support
- Healthcare IT
- Remote Work
How to get hired
- Tailor your resume: Highlight AWS services, virtual desktop support, and IT operations experience.
- Showcase AWS expertise: Emphasize experience with WorkSpaces, AppStream 2.0, and related AWS tools.
- Prepare for technical questions: Brush up on networking, Active Directory, and cloud security concepts.
- Demonstrate problem-solving: Be ready to discuss your troubleshooting methodology and incident response experience.
- Address camera policy: Confirm your ability and willingness to use a video camera in all meetings.
Technical preparation
Behavioral questions
Frequently asked questions
- What is Availity's stance on remote work for the AWS Support Administrator role?
- Availity operates as a remote-first company with a dynamic remote workforce across the United States. While the company is headquartered in Jacksonville, FL, and has an office in Bengaluru, India, this specific AWS Support Administrator role appears to support a global team, indicating a strong remote work component.
- What are the key AWS services I'll be working with as an AWS Support Administrator at Availity?
- As an AWS Support Administrator, you will primarily focus on providing technical and operational support for AWS end-user computing services, specifically Amazon WorkSpaces, AppStream 2.0, and WorkSpaces Web. This includes administration, monitoring, incident response, and troubleshooting for these platforms.
- Does Availity require specific AWS certifications for this role?
- While not strictly mandatory, AWS certifications such as AWS Certified SysOps Administrator or equivalent are listed as preferred qualifications. Having these certifications can strengthen your application and demonstrate your expertise in AWS services.
- What is Availity's policy on video camera usage for remote employees?
- Availity has a 'camera-first' policy for remote employees to foster a connected and collaborative environment. If you are unable to use your camera for all virtual meetings, you should not apply for this role, as it is a requirement for this position.
- What kind of support and troubleshooting experience is expected for the AWS Support Administrator position?
- The role requires at least 3 years of experience in IT operations, systems administration, or technical support, with hands-on AWS experience. You should be comfortable troubleshooting issues related to networking, authentication, application access, and user experience within virtual desktop and application streaming environments.
- How does Availity ensure security and compliance in its AWS environments?
- Availity supports compliance efforts by adhering to established controls aligned with FedRAMP, HIPAA, HITRUST, and SOC requirements. You will assist with integration of AWS Directory Service, IAM, and third-party identity providers for secure authentication and SSO, and maintain awareness of basic cloud security principles.
- What technical skills are essential for this AWS Support Administrator role?