Technical Project Manager
Avahi · Toronto, ON
- Hybrid
- Full-time
- $95,000 / year
- Toronto, ON
Job highlights
- Manage cloud solution projects from start to finish.
- Lead customer communication and stakeholder updates.
- Utilize Jira for project tracking and task management.
- Ensure projects meet budget, timeline, and CSAT goals.
- Drive digital transformation with AWS technologies.
About the role
About Avahi
Avahi Inc. is a rapidly growing startup and an AWS Advanced Tier Partner, specializing in providing cutting-edge cloud solutions and professional services. Our mission is to drive digital transformation and cloud adoption for our clients, leveraging AWS's extensive suite of services.
Job Overview
We are seeking a dynamic and experienced Technical Project Manager to join our team. The successful candidate will be responsible for owning customer communication and managing the entire project lifecycle, ensuring successful delivery of cloud solutions. This role requires a proactive leader with a strong technical background, excellent communication skills, and the ability to manage multiple projects simultaneously.
Key Responsibilities
- Customer Communication: Own and manage all customer communications throughout the project lifecycle, ensuring transparency and satisfaction.
- Project Kickoff and Onboarding: Schedule and facilitate internal and kickoff calls, onboard the team and customers for project delivery.
- Project Management: Create and manage the lifecycle of projects using Jira boards, ensuring all tasks are tracked and completed on time.
- Timely Updates: Provide regular project updates to leadership, customers, and AWS sellers, ensuring all stakeholders are informed.
- Timesheet Review and Approval: Review and approve delivery team timesheets to ensure accurate billing and project tracking.
- Team Allocation: Update allocation boards for teams in Clockify, ensuring efficient resource management.
- Project Ownership: Be the project owner, driving delivery for successful outcomes and customer satisfaction.
- KPI Management: Drive the three key KPIs: keeping the project within budget, ensuring timely delivery, and achieving CSAT scores of 8 and above.
- Multi-Project Management: Ability to take on and manage multiple projects simultaneously, ensuring all are delivered successfully.
- Project Retrospectives: Conduct retrospectives for projects as needed to identify areas for improvement and ensure continuous improvement.
- Scope Management: Recognize changes in project scope and facilitate the creation of change orders to manage project changes effectively.
- Budget and Timeline Tracking: Keep track of and drive project budgets and timelines, ensuring financial and temporal goals are met.
- Risk Management: Manage a risk register and develop mitigation plans to address potential project risks proactively.
Requirements
- Minimum of 2 years of experience managing AWS professional services engagements.
- AWS Cloud Practitioner certification preferred.
- Certified Scrum Master (CSM) preferred.
- Experience working with Jira for project management.
- Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Proven ability to deliver projects on time, within budget, and to the satisfaction of stakeholders.
- Familiarity with Clockify or similar time-tracking tools is a plus.
Why Join Avahi?
- Be part of a fast-moving startup with a dynamic and collaborative culture.
- Opportunity to work with cutting-edge AWS technologies and drive meaningful cloud transformation for clients.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
If you are a motivated and experienced Technical Project Manager with a passion for cloud technology and customer success, we encourage you to apply and join our innovative team at Avahi Inc.
Key skills/competency
- Technical Project Management
- AWS Cloud Solutions
- Customer Communication
- Jira Project Management
- Project Lifecycle Management
- KPI Management
- Risk Management
- Scope Management
- Budget Management
- Cloud Transformation
Skills & topics
- Technical Project Manager
- Project Management
- AWS
- Cloud Solutions
- Jira
- Customer Communication
- Digital Transformation
- Scrum Master
- Project Lifecycle
- Startup
How to get hired
- Tailor your resume: Highlight your 2+ years of AWS professional services project management experience, Jira proficiency, and CSM certification if applicable.
- Showcase your skills: Emphasize your ability to manage multiple projects, communicate effectively with clients and stakeholders, and meet KPIs for budget, timeline, and CSAT.
- Prepare for interviews: Be ready to discuss your experience with AWS cloud solutions, project risk management, and driving successful project outcomes.
- Research Avahi: Understand their mission in driving digital transformation with AWS and their culture as a fast-moving startup.
Technical preparation
Master Jira for project and task management.,Understand core AWS services and cloud concepts.,Familiarize with time-tracking tools like Clockify.,Practice managing project budgets and timelines.
Behavioral questions
Describe a complex project you managed.,How do you handle difficult client feedback?,How do you prioritize competing project demands?,Tell me about a time you improved a process.
Frequently asked questions
- What are the key responsibilities of a Technical Project Manager at Avahi Inc.?
- The Technical Project Manager at Avahi Inc. is responsible for owning customer communication, managing the entire project lifecycle using tools like Jira, ensuring timely delivery within budget, and achieving high CSAT scores. They also manage risk, scope, and team allocations.
- What qualifications are preferred for the Technical Project Manager role at Avahi Inc.?
- Preferred qualifications include an AWS Cloud Practitioner certification and a Certified Scrum Master (CSM) certification. Experience with Clockify or similar time-tracking tools is also a plus.
- What is Avahi Inc.'s mission and work environment like?
- Avahi Inc.'s mission is to drive digital transformation and cloud adoption for clients using AWS. They foster a dynamic, collaborative culture within a fast-moving startup environment, offering opportunities to work with cutting-edge AWS technologies.
- How many years of experience are required for the Technical Project Manager position?
- A minimum of 2 years of experience managing AWS professional services engagements is required for this Technical Project Manager role.
- What tools does Avahi Inc. use for project management and time tracking?
- Avahi Inc. utilizes Jira for managing project lifecycles and tracking tasks. They also use Clockify or similar tools for updating team allocations and reviewing timesheets.
- What are the key performance indicators (KPIs) for this Technical Project Manager role?
- The key KPIs for this role are keeping projects within budget, ensuring timely delivery, and achieving customer satisfaction (CSAT) scores of 8 and above.
- Does Avahi Inc. offer professional growth opportunities for their employees?
- Yes, Avahi Inc. provides professional growth and development opportunities, alongside a competitive salary and benefits package, for employees looking to advance their careers.