Product Operations Manager, Jetpack

Product Operations Manager, Jetpack at Automattic

We’re looking for an experienced Product Operations Manager to help the Jetpack organization ship more consistently, with fewer surprises and less drag. Jetpack is a broad, integrated set of products and services spanning security, performance, growth, and creator tools, delivered through a plugin experience and powered by cloud services.

You’ll partner with Product, Engineering, Design, Data, Support, Marketing, and Partnerships to improve how we plan, coordinate, and execute work across Jetpack’s broad surface area, including shared infrastructure, pricing and packaging, connection and identity, and multiple product lines that ship on different cadences.

This is a foundational, high-leverage role with significant autonomy. You’ll build and evolve the operating system that helps distributed teams stay aligned, make decisions faster, and deliver measurable outcomes across a portfolio of offerings.

What You’ll Do

• Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity.
• Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities.
• Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure.
• Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp.
• Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing.
• Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact.
• Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work).
• Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work.
• Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum.
• Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them.

What You Bring

• 6+ years of experience in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles in a product-led organization.
• Proven success driving complex, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones.
• Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically.
• Experience operating in a portfolio environment where multiple products, services, or offerings share infrastructure, teams, and constraints.
• Excellent written communication and stakeholder management skills. You can turn chaos into crisp plans, decisions, and updates.
• Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action.
• Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.
• Tools fluency (for example: Linear or Jira, GitHub, docs, dashboards, spreadsheets) and a preference for simple systems that scale.

Nice to Have

• Experience operating product or program ops for a suite of products (not a single app), especially where releases touch both UI and backend services.
• Experience coordinating work that spans pricing and packaging, connection and identity, billing, support readiness, and go-to-market.
• Familiarity with WordPress, plugins, SaaS services, and ecosystems with third-party integrations and compatibility constraints.
• Experience improving reliability workflows (incident follow-through, postmortems, preventative initiatives) in a customer-facing product.

About Automattic

Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.

We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.

We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed. If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates.

Key skills/competency

• Product Operations
• Program Management
• Cross-functional Coordination
• Software Delivery Lifecycle (SDLC)
• Agile/Kanban Methodologies
• Stakeholder Management
• Asynchronous Communication
• Portfolio Management
• Risk Management
• Process Improvement