Technical Success Manager

Position Overview

We are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in the AEC tech industry, you will utilize your experience to solve everyday customer challenges, engineering value for them through adoption of Autodesk Construction Cloud (Forma).

Reporting to the Senior Manager of Construction Customer Success, you will lead technical engagements with some of the largest AECO organisations in EMEA. You will partner with the Customer Success Manager to deliver standardised and custom offerings which will be in consideration of documented programs in the Customer Success Plan. You will deliver and document health checks, custom workflows, training sessions, create dashboards, reports, and integrations to help customers achieve their desired outcomes.

As a Construction SME, you will partner closely with Customer Success Managers to deliver technical engagements that accelerate adoption and measurable value from Autodesk Construction Cloud. You will lead health checks, workflow mapping, technical enablement sessions, and targeted workshops—translating real construction processes (preconstruction, model coordination, cost/financials, and data/analytics) into scalable, best-practice digital workflows.

Responsibilities

• Discover customer business and technical processes/workflows/requirements to build "trusted advisor" relationship and support customers in their digital transformation journey.
• Develop processes and workflows which allow organisations to adopt and unlock value in Autodesk Construction Cloud (Forma).
• Align with best practices for digital transformation change management, empowering customers to implement process and workflow changes.
• Partner with Customer Success Managers to implement deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered.
• Influence Product Roadmap through demonstrating business impact and working closely with relevant parties to prioritise requirements.
• Maintain comprehensive industry technologies, trends and challenges to provide insight and guidance required to position the value of ACC (Forma).
• Expert in all possibilities (and limitations) of Autodesk Construction Cloud Platform (Forma), being comfortable to challenge customers' status quo and demonstrate value through technical analysis and demos.
• Share with team any best practices, competitive information, innovation, success stories and lessons learnt.
• Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions.

Minimum Qualifications

• 5+ years of experience in the AEC industry and/or AEC technology industry.
• Experience leading/managing successful technology change management projects, implementation and programs.
• Confidence in compiling platform data analytics and dashboarding.
• Passionate about moving the industry forward.
• This is a hybrid role.

The Ideal Candidate

• You recognise the challenging and changeable nature of construction workflows and requirements.
• You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment.
• Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions.
• Excited by technology and eager to get into product detail.

Learn More About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Key skills/competency

• Construction Industry Expertise
• Digital Transformation Leadership
• Autodesk Construction Cloud (Forma)
• Customer Success Management
• Technical Engagements
• Workflow Optimization
• Change Management
• Data Analytics & Reporting
• Product Roadmap Influence
• AEC Technology Solutions