Principal Experience Researcher and Journey Man...
@ Autodesk

Hybrid
CA$152,900
Hybrid
Full Time
Posted 19 hours ago

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XXXXXXXXX XXXXXXXXX XXXXXXXX****** @autodesk.com
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Job Details

Position Overview

The Principal Experience Researcher and Journey Manager role at Autodesk is part of the Growth Experience and Technology (GET) organization. Reporting to the Manager of Journey Management and Discovery Research, this role ensures a seamless end-to-end customer experience by collaborating across marketing, sales, customer success, legal, engineering, product management, analytics, and user research.

Role Responsibilities

  • Create and maintain end-to-end customer journeys using research insights and key metrics.
  • Plan and execute discovery research from strategic direction to post-release validation.
  • Integrate and synthesize complex data to map, measure, and improve outcomes.
  • Employ a variety of qualitative and quantitative research methods.
  • Communicate findings clearly to executives and cross-functional teams.
  • Leverage AI-assisted research and journey management tools.
  • Partner with CX, design, and analytics teams to refine experience metrics.

Qualifications & Minimum Requirements

Candidates must have led the creation of validated customer journeys, maintained updated insights, and facilitated decision-making for experience improvements. Experience in partnering with product and design teams and implementing research-based recommendations are essential.

About Autodesk

Autodesk empowers innovators using software to design buildings, cars, factories and more, with a strong focus on culture and diversity. Autodesk offers competitive compensation including base salary, bonuses, stock grants, and comprehensive benefits. This is a remote position targeted at Canada-BC based candidates.

Key skills/competency

Experience Research, Journey Management, Customer Insights, Human-Centered Design, AI Integration, Data Synthesis, Research Methods, Strategic Planning, Cross-functional Collaboration, Digital Touchpoints

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How to Get Hired at Autodesk

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it with relevant experience research keywords.
  • Highlight journey management: Emphasize cross-functional collaboration skills.
  • Research Autodesk: Understand their culture and strategic vision.
  • Prepare for case studies: Demonstrate AI tools and research methods.

📝 Interview Preparation Advice

Technical Preparation

Review AI-assisted research tools.
Study quantitative and qualitative methods.
Practice data synthesis and mapping.
Familiarize with digital research platforms.

Behavioral Questions

Describe a cross-functional project experience.
Explain a challenging research study and outcome.
Talk about adapting to changing project scopes.
Share how you manage team feedback.

Frequently Asked Questions