Business Customer Success Manager
Autodesk · Colorado, United States
- Hybrid
- Full-time
- $100,000 / year
- Colorado, United States
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Job highlights
- Manage Autodesk Business Plan customer relationships.
- Drive customer value and ROI realization.
- Develop and execute Customer Success Plans.
- Monitor usage and identify growth opportunities.
- Collaborate with internal teams and partners.
About the role
Business Customer Success Manager - Autodesk
Autodesk is seeking a strategic Business Customer Success Manager (CSM) to drive measurable business outcomes for their Business Plan customers. This role is pivotal in managing the post-sale customer relationship through the entire lifecycle, ensuring clients derive long-term value from their Autodesk solutions. You will manage a portfolio of accounts, predominantly within the Architecture, Engineering, and Construction (AEC) industry, collaborating closely with customer stakeholders to develop and implement tailored Customer Success Plans. These plans will align with strategic initiatives, operational priorities, and growth objectives. This position is ideal for individuals who understand the unique challenges of construction and AEC organizations, such as project-based workflows and digital transformation, and can effectively translate Autodesk's capabilities into tangible business impact. You will be an integral part of a collaborative team, including Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, acting as the voice of the customer and ensuring sustained customer health.
Responsibilities
- Own the post-sale customer relationship for an assigned portfolio of customers.
- Drive measurable ROI by aligning Autodesk solutions with customer business objectives and industry-specific challenges.
- Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes.
- Establish success metrics and track progress through regular business reviews and strategic planning sessions.
- Monitor product usage, customer health signals, and engagement data, utilizing Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities.
- Identify and support at-risk accounts through targeted adoption and enablement strategies.
- Document and articulate customer value realization through business cases and success stories.
- Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth.
- Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers.
Minimum Qualifications
- Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles.
- Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes.
- Experience building mutual success plans, business cases, or documented account strategies.
- Experience working with complex organizations managing multiple priorities and stakeholders.
- Strong executive-level communication and presentation skills.
- Customer-first mindset with high emotional intelligence.
- Ability to prioritize and manage multiple complex accounts simultaneously.
- Proven ability to collaborate across internal and external stakeholders.
Preferred Qualifications
- Experience within the Construction, Architecture, Engineering, or broader AEC industry.
- Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives.
- Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies.
- Familiarity with usage analytics, health metrics, and value realization reporting.
- Experience working in a partner-led or channel ecosystem.
Key skills/competency
- Customer Success Management
- Account Management
- Autodesk Solutions
- AEC Industry
- Business Acumen
- Customer Relationship Management
- Value Realization
- Strategic Planning
- Cross-functional Collaboration
- Executive Communication
Skills & topics
- Customer Success Manager
- Account Management
- SaaS
- Business Development
- AEC Industry
- Relationship Management
- Value Realization
- Customer Retention
- Salesforce
- Gainsight
How to get hired
- Tailor your resume: Highlight customer success, account management, and AEC industry experience.
- Showcase your impact: Quantify achievements in driving ROI and customer value realization.
- Demonstrate AEC knowledge: Emphasize understanding of construction project lifecycles and digital transformation.
- Prepare for behavioral questions: Be ready to discuss stakeholder management and problem-solving.
- Research Autodesk's culture: Align your application with their mission of innovation and sustainability.
Technical preparation
Master customer success platforms like Gainsight.,Understand Autodesk's AEC software suite.,Familiarize yourself with usage analytics.,Prepare to discuss business case development.
Behavioral questions
Describe managing difficult customer escalations.,How do you build executive-level trust?,Share an example of driving customer value.,How do you prioritize multiple accounts?
Frequently asked questions
- What are the key responsibilities of a Business Customer Success Manager at Autodesk?
- The Business Customer Success Manager at Autodesk is responsible for owning the post-sale customer relationship, driving measurable ROI by aligning Autodesk solutions to customer business objectives, and co-creating Customer Success Plans. They also monitor product usage, identify growth opportunities, and collaborate cross-functionally with sales and partners.
- What industry experience is preferred for the Business Customer Success Manager role at Autodesk?
- Preferred experience for this role is within the Construction, Architecture, Engineering, or broader AEC industry. Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives is highly valued.
- What are the minimum qualifications for an Autodesk Business Customer Success Manager?
- Minimum qualifications include up to 5 years of experience in customer-facing roles like Customer Success or Account Management, demonstrated ability to uncover business challenges and align solutions, experience building success plans, strong communication skills, a customer-first mindset, and the ability to manage multiple accounts.
- What tools does Autodesk use for Customer Success management?
- Autodesk utilizes Customer Success platforms such as Gainsight or similar tools for managing health scoring, success plans, and proactive engagement strategies. Familiarity with usage analytics and health metrics is also beneficial.
- How does Autodesk approach compensation for a Business Customer Success Manager?
- Autodesk offers a competitive compensation package that includes a starting base salary range (for U.S.-based roles) between $72,000 and $128,260. The package may also include annual cash bonuses, stock grants, and comprehensive benefits, with offers based on experience and location.
- Can I apply for this Business Customer Success Manager role if I am an existing Autodesk contractor?
- If you are an existing contractor or consultant with Autodesk, you should search for open jobs and apply internally through the company's internal portal, rather than through this external job site.