Business Customer Success Manager
Autodesk · California, United States
- Hybrid
- Full-time
- $100,000 / year
- California, United States
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Job highlights
- Manage Autodesk Business Plan customer relationships.
- Drive value and ROI for AEC industry clients.
- Develop and execute Customer Success Plans.
- Monitor usage and identify growth opportunities.
- Collaborate internally and externally for account growth.
About the role
Business Customer Success Manager
Autodesk is seeking a strategic Business Customer Success Manager (CSM) to drive measurable business outcomes for their Business Plan customers. This role is crucial in managing the post-sale customer relationship through the "Onboard," "Use," and "Extend" stages of the customer lifecycle, ensuring clients achieve long-term value from their Autodesk solutions. You will manage a portfolio of accounts, primarily within the Architecture, Engineering, and Construction (AEC) industry, and collaborate with customer stakeholders to develop and implement tailored Customer Success Plans aligned with their strategic initiatives, operational priorities, and growth objectives.
This position is perfect for individuals who understand the unique challenges faced by construction and AEC organizations, such as project-based workflows, digital transformation efforts, and evolving delivery models. You will translate Autodesk capabilities into tangible business impact. You will work within a collaborative environment, liaising with Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, acting as the voice of the customer to ensure long-term customer satisfaction and success.
Responsibilities
- Own the post-sale customer relationship for an assigned portfolio of customers.
- Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges.
- Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes.
- Establish success metrics and track progress through regular business reviews and strategic planning sessions.
- Monitor product usage, customer health signals, and engagement data—leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities.
- Identify and support at-risk accounts through targeted adoption and enablement strategies.
- Document and articulate customer value realization through business cases and success stories.
- Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth.
- Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers.
Minimum Qualifications
- Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles.
- Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes.
- Experience building mutual success plans, business cases, or documented account strategies.
- Experience working with complex organizations managing multiple priorities and stakeholders.
- Strong executive-level communication and presentation skills.
- Customer-first mindset with high emotional intelligence.
- Ability to prioritize and manage multiple complex accounts simultaneously.
- Proven ability to collaborate across internal and external stakeholders.
Preferred Qualifications
- Experience within the Construction, Architecture, Engineering, or broader AEC industry.
- Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives.
- Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies.
- Familiarity with usage analytics, health metrics, and value realization reporting.
- Experience working in a partner-led or channel ecosystem.
Key skills/competency
- Customer Success Management
- Account Management
- Autodesk Solutions
- AEC Industry
- Customer Relationship Management
- Business Value Realization
- Strategic Planning
- Cross-functional Collaboration
- Communication Skills
- Problem-Solving
Skills & topics
- Customer Success Manager
- Account Management
- Business Development
- AEC Industry
- Autodesk Software
- Customer Relationship Management
- SaaS
- B2B Sales
- Client Services
- Technical Sales
How to get hired
- Tailor your resume: Highlight your customer success, account management, and AEC industry experience, emphasizing your ability to drive business outcomes.
- Showcase your skills: Emphasize your communication, strategic planning, and collaboration abilities in your application and during interviews.
- Research Autodesk: Understand their culture, values, and the impact of their software in the AEC sector to align your responses.
- Prepare for interviews: Be ready to discuss how you've previously partnered with clients to achieve success and demonstrate your understanding of customer-first principles.
- Network internally: If possible, connect with current Autodesk employees on LinkedIn to gain insights into the role and company culture.
Technical preparation
Understand Autodesk AEC software functionalities.,Familiarize with Customer Success platforms (Gainsight).,Learn about construction project lifecycles.,Practice presenting business value and ROI.
Behavioral questions
Describe a time you drove customer business outcomes.,How do you build and execute a success plan?,How do you handle at-risk customer accounts?,How do you collaborate with sales and technical teams?
Frequently asked questions
- What is the primary focus of the Business Customer Success Manager role at Autodesk?
- The Business Customer Success Manager at Autodesk focuses on managing post-sale customer relationships, ensuring clients in the AEC industry achieve long-term value from Autodesk solutions and drive measurable business outcomes.
- What industry experience is preferred for the Business Customer Success Manager position at Autodesk?
- Experience within the Construction, Architecture, Engineering, or broader AEC industry is preferred, along with an understanding of construction project lifecycles and digital transformation initiatives.
- What are the key responsibilities of an Autodesk Business Customer Success Manager?
- Key responsibilities include owning customer relationships, driving ROI, co-creating success plans, monitoring product usage, mitigating risk, collaborating cross-functionally, and engaging with stakeholders at all levels.
- What kind of tools are used by the Customer Success Manager at Autodesk?
- The role utilizes Customer Success platforms like Gainsight or similar tools to monitor product usage, customer health signals, and engagement data for proactive risk mitigation and growth identification.
- How does Autodesk approach compensation for this role?
- Autodesk offers a competitive compensation package that includes a base salary (expected between $72,000 and $128,260 for U.S. roles), potential annual cash bonuses, stock grants, and comprehensive benefits.
- What is the expected experience level for the Business Customer Success Manager role?
- The minimum qualifications require up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles.
- How does Autodesk ensure a positive work culture for its employees?
- Autodesk emphasizes a culture of belonging where everyone can thrive, focusing on meaningful work that helps build a better world and fostering a supportive environment for employees to do their best work.