Customer Experience Manager

Customer Experience Manager

BMW MINI Laval is proud to be part of the AutoCanada dealership network. AutoCanada is Canada’s largest publicly traded automotive dealership group, operating across Canada and the United States. We are innovative, data-driven, and our commitment to our team members, our customers, and operational excellence fuels our success. Our dealership team members are at the heart of our success, building long-lasting relationships based on trust with customers across Canada. Our national network offers the opportunities and support to build the career that suits you. Working here is dynamic, supported, and sometimes unpredictable—and that’s what we love!

Your area of focus

In this role, you will optimize department operations to maximize efficiency, productivity, and profitability, while ensuring exceptional customer satisfaction and retention.

What Drives Your Day To Day

• Ensure the profitability of the service department.
• Supervise Appointment Coordinators.
• Assist and support Service Advisors.
• Create and maintain harmonious relationships with customers to build loyalty.
• Perform administrative tasks related to the department as needed.

The must haves

• Experience in automotive service, preferably in a luxury dealership environment.
• Bilingualism (French and English) is essential, as the role involves interacting with both French and English-speaking clientele.
• Excellent problem-solving skills.
• Minimum of 3 years of experience as an Automotive Service Advisor.
• Proficiency in Microsoft Office Suite (Excel and Word).
• Knowledge of the CDK system is an asset.
• Legally authorized to work in Canada.
• Valid driver’s license with a clean driving record.

The Perks

• Competitive compensation package.
• Medical, dental, and vision insurance.
• Life insurance.
• Group RRSP.
• Sick days and personal/mobile days.
• Closed on weekends.
• Employee vehicle purchase and maintenance plan.
• Employee and Family Assistance Program.

Ready to Join Us?

We hope so! It is just as important that you choose us as it is that we choose you. Discover what makes us one of the best places to work. If you believe you are the right person to join our journey, apply now via our website at www.autocan.ca/careers.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Our Commitment: We aim to reach individuals from diverse backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or physical or mental disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you require accommodation during the recruitment process, please inform your recruiter.

Key skills/competency

• Customer Experience Management
• Automotive Service Operations
• Client Relationship Management
• Service Department Profitability
• Appointment Coordination
• Problem-Solving
• Bilingualism
• Luxury Dealership Environment
• Team Supervision
• Administrative Tasks