Customer Service Representative – Auto Glass Experts
Auto Glass Experts · Huntersville, NC
- On site
- Full-time
- $45,000 / year
- Huntersville, NC
Job highlights
- Provide top-notch customer service via phone, in-person, and email.
- Schedule repairs and replacements with existing customers.
- Listen to customer needs and recommend solutions.
- Maintain accurate customer interaction records.
- Join a growing, family-owned auto glass business.
About the role
Customer Service Representative at Auto Glass Experts
Join a tight-knit team that's all about taking care of people and their vehicles!
At Auto Glass Experts, we're a small, family-owned business proudly serving the Huntersville, NC community. We specialize in fast, reliable auto glass repair and replacement, and we're known for our professional, down-to-earth approach and genuine care for every customer who walks through our door. We're agile, customer-obsessed, growing and we're looking for someone who loves helping people to join us as our next Customer Service Representative.
What you'll do every day:
- Make outbound calls to existing customers and warm leads to schedule repairs, replacements, or follow-ups—turning conversations into happy, loyal clients.
- Deliver friendly, top-notch customer service by phone, in-person, or email—answering questions, calming concerns, and making sure everyone drives away smiling.
- Listen to customer needs (cracked windshield after a storm? Rock chip from the highway?), recommend the best solutions, and explain options clearly.
- Keep detailed, accurate records of every interaction, quote, and appointment using our systems.
- Follow up proactively to confirm satisfaction and fix any issues fast, allowing us to build trust that keeps customers coming back and referring friends.
What we're looking for:
- Previous customer service experience (call center, retail, auto-related a big plus—but not required; we'll train the right person!).
- Excellent verbal and written communication skills—you're clear, patient, and friendly even on tough days.
- Strong problem-solving mindset—you stay calm and find solutions when things get busy.
- Comfortable in a fast-paced, hands-on environment (some days are steady, others are all-hands after bad weather!).
- Basic computer proficiency (we'll get you up to speed on our quoting/scheduling software).
Why you'll love it here:
- Competitive pay + benefits.
- Real opportunities for growth—a small team means you can take on more responsibility quickly (many of our team members have advanced into leadership roles).
- Supportive, family-like work environment—no corporate red tape, just good people helping good people.
- Be part of a business that makes a tangible difference: getting families safely back on the road every day.
- Stable hours in a respected local industry.
If you're passionate about exceptional service, enjoy building real relationships, and want to work somewhere that values you as much as our customers, we'd love to meet you! Apply today! We're reviewing applications immediately—don't wait!
Key skills/competency
- Customer Service
- Communication Skills
- Problem-Solving
- Phone Etiquette
- In-Person Service
- Email Communication
- Record Keeping
- Scheduling Software
- Fast-Paced Environment
- Customer Relationship Management
Skills & topics
- Customer Service Representative
- Customer Service
- Auto Glass
- Huntersville
- NC
- Full-Time
- Call Center
- Retail
- Communication Skills
- Problem-Solving
How to get hired
- Tailor your resume: Highlight customer service experience, communication skills, and problem-solving abilities relevant to Auto Glass Experts.
- Craft a compelling cover letter: Express your passion for helping people and your interest in a family-owned business environment.
- Prepare for behavioral questions: Be ready to discuss how you handle challenging customer interactions and fast-paced environments.
- Showcase your communication skills: Demonstrate your ability to listen actively and explain solutions clearly during the interview process.
- Express enthusiasm for growth: Mention your interest in advancing within a growing company and learning new skills.
Technical preparation
Practice using CRM software scenarios.,Familiarize yourself with auto glass terms.,Review basic scheduling and record-keeping systems.,Enhance typing speed and accuracy.
Behavioral questions
Describe a challenging customer interaction.,How do you handle busy work environments?,Tell us about a time you solved a problem.,How do you ensure customer satisfaction?
Frequently asked questions
- What kind of customer service experience is preferred for the Customer Service Representative role at Auto Glass Experts?
- Auto Glass Experts prefers candidates with previous customer service experience, ideally in a call center, retail, or auto-related field. However, they are willing to train the right person, so even if your experience isn't directly related, strong communication and problem-solving skills are highly valued.
- What are the typical daily responsibilities for a Customer Service Representative at Auto Glass Experts?
- Daily responsibilities include making outbound calls to schedule services, providing excellent customer service via multiple channels (phone, in-person, email), understanding customer needs for auto glass repair/replacement, maintaining accurate records, and following up to ensure customer satisfaction.
- How does Auto Glass Experts handle a fast-paced environment, especially after bad weather?
- Auto Glass Experts describes their environment as fast-paced and hands-on. They indicate that while some days are steady, others can become very busy, requiring an 'all-hands' approach, particularly after adverse weather events that may lead to increased auto glass damage.
- What opportunities for growth are available for a Customer Service Representative at Auto Glass Experts?
- Auto Glass Experts highlights real opportunities for growth. As a small, growing team, there are chances to quickly take on more responsibility, with many current team members advancing into leadership roles.
- What makes the work environment at Auto Glass Experts unique?
- The work environment at Auto Glass Experts is described as supportive and family-like, emphasizing a lack of corporate red tape. They focus on good people helping good people and making a tangible difference by ensuring families are safely back on the road.
- How can I best prepare my resume for the Customer Service Representative position at Auto Glass Experts?
- To prepare your resume, focus on highlighting any previous customer service roles, emphasizing your communication skills (verbal and written), problem-solving capabilities, and any experience in fast-paced settings. Mentioning basic computer proficiency is also beneficial.
- What is the company culture like at Auto Glass Experts?
- Auto Glass Experts fosters a customer-obsessed, growing, and friendly culture. As a family-owned business, they prioritize a supportive, family-like work environment where team members and customers are genuinely cared for.